GENERAL FUNCTION OF BANK TELLER INTERPRETERAccurately and efficiently process and record routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, and processing loan payments. Promote and advise on the bank's products and services. Handles transactions for Spanish-speaking customers, interprets bank documents and procedures as needed, and translates as necessary for other bank personnel.BANK TELLER INTERPRETER DUTIES AND RESPONSIBILITIESProvide quality customer service through courteous and accurate handling of transactions. Perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks. Identify customers, validate and cash checks, accept cash and checks for deposit, and check accuracy of deposit slips.Accurately balance assigned cash drawer.Ensure compliance with all internal controls and policies and proceduresAnswer inquiries regarding checking and savings accounts and other bank related products; attempt to resolve issues and problems with customer's accountsDevelops knowledge of bank products through independent study of Product Knowledge Manual and general banking knowledge through Professional Development or CFT courses. Completes all required monthly and quarterly training.Accurately process and/or report the following as outlined in established branch procedures: Garnishments, tax levies, subpoenas, etc.Counterfeit Currency Report.Mail (USPS, UPS, interoffice, mail deposits, hold mail, etc.)Night deposit logs.Balancing and reporting of the negotiable instrument log.Actively refers bank products and services to appropriate financial institution specialists.Performs any other duties assigned by the supervisor.JOB QUALIFICATIONS OF BANK TELLER INTERPRETERHigh school graduate or equivalent.Six months of teller experience or relevant work experience including clerical, administrative, cash handling, or customer service experience required.Ability to interact with customers in a professional and friendly manner.Demonstrated ability to communicate effectively in English and Spanish with customers.
Keywords: teller, interpreter, teller interpreter, translator, cashier, spanish, customer service, banking, bilingual
CB&S Bank - 18 months ago