Temporary -Part time-Helpdesk
Panda Express - Rosemead, CA

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At Panda, we all share a common mission: "Deliver exceptional Asian dining experiences by building an organization where people are inspired to better their lives." We invest in our people because great people run great operations that will exceed our guests' expectations. Talk to any of our associates and you will experience a culture dedicated to its mission and our five fundamental values- Proactive, Respect/Win-Win, Growth, Great Operations, and Giving.

Panda Restaurant Group includes the original Panda Inn fine dining restaurants, Panda Express, our Gourmet Chinses food concept served in a fast casual environment, and Hibachi San, our Japanese grill concept. The family owned and operated company is still run by founders Andrew and Peggy Cherng.

Panda offers competitive benefits and rewarding opportunities, from entry-level positions to management. We have restaurants positions available nationwide and support center positions in Rosemead, CA. Come join the nations's largest and fastest growing Asian restaurant company.

Job Description:
How would you like to a join a company that gives you an opportunity to solve technical problems and help save the day? We're looking for the super heroes that can cheerfully, quickly, and definitively solve problems for our restaurant managers and help our company grow quickly as we extend our footprint across the nation. At Panda Restaurant Group, we want a candidate who wants to grow and has the drive to achieve anything put in front of them. If you feel you possess the agility and aptitude to get the job done, then Panda is the company you've been searching for. We appreciate and reward based on both your professional and personal growth so be ready to stretch, grow, and learn new things. At Panda we've found the following traits give you the best chances for success:

curiosity and a strong desire and drive to learn

ability to think outside of the box



pleasant and caring

This job works with some of the latest restaurant technologies but not to worry, we provide our new associates intensive training to ensure success on the job. Over the phone, in person, or at the site, we work with the following:

  • Point of Sale systems
  • Network configuration and troubleshooting
  • Panda Proprietary Software
  • Microsoft Office Suite and a variety of other software
  • Windows 7, Windows XP, and Mac OS
  • Mobile phones
  • Familiarity with networking and basic computers
  • Excellent customer service and problem solving skills
  • Capable of providing leadership
  • Restaurant experience a plus
  • Flexibility to work on weekends and nights are required
  • Quick learner who can multi-task in a fast paced environment
  • Ability to speak Chinese or Spanish a plus
  • Bachelor's degree in computer science or related field preferrred
  • Service Oriented
  • Some travel may required
Success Measurements:
  • First Call Resolution
  • SLA Commitment Percentage
  • Customer Satisfaction
Panda Restaurant Group's culture is strongly guided by our Mission and Values, highlighted on the Panda websites. We recommend all interested candidates become familiar with our Mission and Values, as well as the principals of The Seven Habits of Highly Effective People, by Stephen Covey.

Panda Restaurant Group, Inc is an Equal Opportunity Employer.

About this company
642 reviews
Panda Restaurant Group, parent company of Panda Inn, Panda Express and Hibachi-San, is dedicated to creating happiness. Whether through...