Temporary Contact Center Representative - Member and Geographic Activities
IEEE Corporate - Piscataway, NJ

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24 October 2012
Job Code: TN001-33110

Responsibilities:
  • Conduct Concurrent Chats using the Service Management System
  • Take customer calls when needed; provide coverage during meetings and/or when requested to cover
  • Respond to member and customer inquiries, that come into the Contact Center
  • Manage and monitor daily workflow to ensure you are meeting the department standards
  • Interact productively with members and customers of multi culture backgrounds
  • Project a positive, professional image of self and the IEEE to insure productive relationships with internal and external partners
  • Provide prompt high quality service to our internal and external partners
  • Assume ownership and accountability for resolution of all inquiries
  • Know when to escalate an issue to ensure satisfaction

Requirements:
  • Work independently and have self-accountability
  • 1-2 years customer service experience in a high volume contact center
  • Excellent oral and written communication skills
  • Strong organization skills
  • Strong typing skills
  • Knowledgeable of the Chat environment
  • Team oriented; ability to partner and share information, and foster relationships
  • Experience servicing customers with diverse cultural backgrounds
  • Must have excellent communications skills with the ability to interact in a professional manner with all levels of staff, suppliers, and volunteers
  • Working knowledge of MS Office Applications (Word, Excel, Power Point, Access)
  • Lotus Notes/Google Mail & experience with internet related technologies is a plus
  • Must be able to operate in an electronic environment
  • This job requires heavy interaction & necessary diplomacy with diverse staff as well as membership base
  • Must have excellent command of English grammar and syntax
  • Writing must be clear, business oriented and concise, as well as presented in a manner that is easily understood

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