The North Face: Assistant Store Manager (Chicago)
The North Face - Chicago, IL

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At The North Face, we push the boundaries of innovation with our product design and development of premier apparel, equipment and footwear to enable and inspire athletes and enthusiasts to Never Stop Exploring. We remain deeply proud to be the first choice of the world's most accomplished climbers, mountaineers, extreme skiers, snowboarders, endurance runners, and explorers. As a member of our retail team, you'll serve as an ambassador of The North Face brand and help us keep our commitment to delivering the best customer experience at our retail stores. If you have a passion for the outdoors and enjoy the fast-paced retail environment, this is the career for you!

As Assistant Manager, you will work with the Store Manager to oversee the daily operations of the store to maximize sales and profits by taking ownership and responsibility for all aspects of store operations while playing an active role on the sales floor. You will manage retail operations in selling high performance and technically sophisticated outdoor apparel and equipment by performing the following duties or through subordinate supervisors. Establish control-related standards and procedures.


Years of Related Professional Experience: 3+. Bachelor's degree from a four-year college or university. Three years related experience in retail industry. Minimum of one year supervisory experience. Specialty outdoor retail experience preferred.

High level of product knowledge with all categories of merchandise. Strong understanding of the features and benefits of The North Face, Inc. merchandise and have the ability to point out features that our competitors may not have in their products.

Special Requirements:
While performing the duties of this job, the employee is regularly required to stand. The employee frequently is required to stand; walk; use hands and fingers to handle and feel objects, tools, or controls; and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb and balance.Frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus.

Key Responsibilities

1. Achieves personal sales goals and assists store personnel in achieving their sales goals. Works with Store Manager to oversee, conduct and implement employee sales training programs to include product features and benefits, customer service and coordinate clinics with vendor representatives. Reports training progress to the Store Manger and maintain employee-training records.
2. Ensures compliance of employees with established security, sales, personnel and record keeping policies and procedures. Ensures that the customer’s needs are met as they relate to the products and services in The North Face, Inc. commitment to customer service and the retail customer service satisfaction guarantee.
3. Responds to customer’s complaints or inquiries. Implements seasonal layout changes in the store and adapt as necessary throughout the season. Learns, teaches and enhances The North Face, Inc. visual-merchandising standards. Ensures that product are rotated on a regular basis.

4. Monitors and maintains the housekeeping standards on the sales floor and in the stock room. Maintains accurate inventory levels. Orders merchandise or prepare requisitions to replenish merchandise on hand through the buyers at headquarters. Communicates sales trends and product needs improvements to buyers. Ensures correct and accurate operations in MIS, POS, Warranty, Inventory (physical and perpetual), Accounting, Security, and Shipping and Receiving policies and procedures.
5. Assists the Store Manager in hiring, disciplining and terminating employees in compliance with company policies and procedures in compliance with state and federal law. In Store Managers absence, participates in the weekly management team conference call. Prepares and communicates his or her store’s progress and plans for the upcoming week. Communicates information from this meeting to employees of his or her store.

6. Maintains and posts store organization timeline. Works with Store Manager to conduct staff meeting at least every month. At such meetings communicates central information, product development, and policies and procedures.
7. With Store Manager, conducts store meetings each morning to communicate the day’s objectives. Communicates central information and policies and procedures. Maintains a presence on the sales floor (as a role model for sales personnel) directing the operations of The North Face, Inc. business. Remains visible to customers and sales associates.
8. Monitors and evaluates sales training program on a monthly basis.Obtains knowledge of all staff members’ abilities to better their selling skills and facilitate the review process. Monitors employees’ progress and address it accordingly.

9. Identifies and reports health and/or safety issues to the Loss Prevention and Safety Manager: Complies with the Worker’s Compensation program that is set within their state, follows company policy and procedures for reporting accidents on the job, provides the necessary and required procedure to open and close the store, and supervises employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records, or preparing daily record of transactions for accounting, or perform work of subordinates as needed.
10. Performs these and other duties as assigned.

About this company
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VF Outdoor (doing business as The North Face) wants its customers to take a hike -- or take a stab at climbing Mount Everest. A subsidiary...