Ticket Services & Operations Representative - Manchester Monarchs
The American Hockey League - Manchester, NH

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The Manchester Monarchs, the primary affiliate of the Stanley Cup Champions Los Angeles Kings, are looking for an experienced individual to provide top level customer service to the team’s ticket holders and arena patrons through various mediums – telephone, email, in-person visits and events along with being involved in all aspects of ticket operations. This position reports to the Director of Season Ticket Retention and Service.

The ideal candidate would serve as a primary liaison between Ticket Package Holders, patrons, fans and the Manchester Monarchs and requires the ability to effectively interact with Monarchs clients on-site at all games to maximize customer service and optimize the client experience. In order to succeed at this position, the Ticket Services and Operations Representative needs to be hard-working and task-oriented. The individual would interact daily with fans and guests in person, email and other communication to successfully share information with fans. He or she would assist in planning, organizing, and implementing Ticket Package Holder events, process exchanges and additional tickets requests via phone and email, compile and report to upper management regarding interests/concerns of patrons and provide feedback to address those interests/concerns. In addition, he or she will be responsible for the printing and distribution of ticket orders including single, group, and ticket package requests and processing payments. The individual would also coordinate the creation of events in Archtics, maintain the database and pull and process reports as needed.

The Ticket Services and Operations Representative would assist in hiring, training and managing the department’s interns during the season.

Bachelor’s degree or equivalent.
At least one year experience in customer service, sports industry preferred.
Knowledge of Microsoft Word and Excel.
Knowledge of Archtics a plus.
Exceptional communication, written and verbal skills, detail oriented, empathetic, strong problem solving skills, strong listening and sales skills and the ability to exhibit patience and calmness under difficult circumstances.
Required to work extended or irregular hours, including nights, weekends, and holidays.

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