Tier - 2 Support Lead
United Software Associates - San Francisco, CA

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We have an excellent Contract opportunity with our client. If you are suitable, available interested, please send information in the format given below with latest resume as word document attachment. (Note In case you are not available interested please refer anyone known to you who could be interested.) Currently Residing in (City State) Availability Rate Expected Daytime evening contact number Legal work authorization status (H1GCUS Citizen) Employer info (Website Address, contact person, number) Job Description Positions 1 (One) Location San Francisco, CA Duration 4+ Months Contract Start Date ASAP Salary Negotiable Client Our client is a leading ecommerce retail company having operations in 27 countries worldwide, with an expanding base across North America. Job Summary Responsible for providing 2nd level IT support services to internal Employees in the Stores, San Francisco office (FSC), Distribution Centers, Canadian office, New York Marketing office, and Off-shore office.

The responsibilities will also include working on Projects, partnering with 3rd level teams to identify, document and resolve problems and managing vendors. Skills Required POSRetail experience preferred Hours will be ‘normal’ 9-5 Someone with Lead experience will be considered Must have strong ability to communicate with businesstechnical staff, comprehend complex technical concepts, create detailed presentations and excellent customer service skills are a requirement Excellent time management skills- able to prioritize workloads and deliver timely resolutions without direct supervision Strong listening and effective interpersonal and communication skills (both written and oral) with a client service focus in order to interact competently with peers and functional managers. Second level understanding of NCR Point of Sale systems, mPOS, Triversity Point of Sale systems (Transactionware GMEnterprise preferred) and knowledge of retail environment. Must be consistently punctual, dependable and reliable Accepts ownership of the problem until it is resolved Shows awareness of global trends and new developments in information technology and networks, including standards, protocols and architectures Self-starter, able to work independently.

Strong organizational skills with attention to detail and the ability to prioritize Strong interpersonal and collaboration skills, resourceful and proactive team member Must uphold the Client Values of Passion for Our Clients, Leading Expertise in Beauty, Innovation, Work Life Balance, Respect for All, Taking Initiative and Teamwork Experience Client service experience 5 - 7 years. Professional presentation and phone manner 2 + years College Education 3+ years of experience providing support for a large (5000+ end user) environment Experience administrating and supporting Windows family of operating system, SCCM 2007, Active Directory and Exchange Technical writing experience is a must Basic ITIL framework knowledge and experience Other Requirements Must have Good communication skills Proof of your legal work authorization status Two professional references from last two assignments projects employments will be required if you are short listed. You will need to sign non-compete agreement if short listed. Experience in SCCM 2007, Active Directory and Exchange, NCR Point of Sale,mPOS, Triversity,Transactionware GM/Enterprise ,Retail

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