Tier 3 Support Engineer – Edison, NJ
The Woods Group - Edison, NJ

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The Tier 3 Support Engineer is responsible for the deployment of current and future products at customer sites and the on-site and remote support of issues raised by customers. A Tier 3 support Engineer is a results driven person capable of working independently and within a team to resolve time critical deployment and production issues.

QUALIFICATIONS
  • 4 year degree, Computer Science preferred
  • Relevant Experience: 5+ years
  • Highly Knowledgeable in TCP/IP networking preferably at an Expert level
  • Proficient in UNIX/Linux System Administration – MUST
  • Knowledgeable in customer support processes, tooling and troubleshooting – MUST
  • Highly experienced in troubleshooting network issues using a Sniffer
  • Familiar with the common Internet protocols at the packet and flow analysis level, such as: HTTP, FTP, RTSP, SSH, PKI, RTSP.
  • Familiar in mobile network technologies including L3-7 switching and load balancing, redundancy (A/P, A/A) and high performance systems
  • Knowledge of common open source software
  • Knowledge of application servers, Weblogic / Jboss – Advantage
  • Knowledge of Oracle and/or MySQL administration – Advantage
  • Knowledge of IBM blade center technology and F5 load balancers – Advantage
  • Knowledgeable in Microsoft Office
  • Provide “on-call” service periodically
  • Up to 20% travel
CRITICAL COMPETENCIES
  • Contributes significantly to customer satisfaction
  • Interfaces with the customer and project manager to complete assigned tasks
  • Responsible for opening lines of communication, monitors customer problems, and ensures effective resolution
  • Communicate effectively with customers and peers
  • Produce high quality written documents, status reports and customer communications
  • Identify appropriate internal and/or external resources to solve problems
  • Contribute to regular internal and customer meetings
  • Effectively escalate through appropriate channels – “knows how to make things happen”
  • International work experience and cultural awareness is an advantage

The Woods Group - 17 months ago - save job - block