As the world's leading insurance broker and risk advisor, Marsh is devoted to finding the opportunity in risk. Companies look to us to help them navigate the daunting global risk landscape, seeing risks others don't and unlocking opportunities others can't. With 25,000 employees and annual revenues approaching $5 billion Marsh serves more clients in more industries worldwide than any firm in our industry. We are looking for talented professionals to join our team.
We are currently located near
and 183 on
However, in August 2013 we will be moving to a new location near 183 and 620 (on
The starting pay rate for this position is $12.02/hr. This is non-negotiable.
Provides Help Desk support for client facing technologies. Supports users in diagnosing, reporting, and resolving issues with websites and related applications. Processes provisioning requests for websites and related applications for internal and external users.
Provide Tier 1 level user support for client facing technologies
Process provisioning requests for website access, following appropriate approval procedures for each application
Troubleshoot issues with user access, reset passwords, answer “how to” questions, and send appropriate communications to users, using provided email templates
Log all issues with appropriate documentation using internal IT ticketing system
Maintain accurate internal records for all requests
Route calls or emails to appropriate support teams for escalation, as per described troubleshooting and provisioning steps
Communicate technical issues which may impact multiple users to Manager immediately
Familiarity with various internet browsers and website provisioning tools helpful
International Internal and External User Support including colleagues, carriers, clients, and business partners
Five main websites and related systems supported
Marsh Market Information
Global Policy Digest
Memorandum of Insurance
Bachelor’s degree preferred
Must have a wide degree of creativity and latitude as systems evolve and procedures are updated
Must have excellent verbal and written communication skills
A high degree of attention to detail is required, along with a strong customer service focus
Must be proficient in MS Excel
The successful candidate will exemplify Marsh’s IGNITE Operating Principles, the behaviors that guide our conduct and growth - In Touch: Get out in front by being informed and being connected; Genuine: Be authentic with clients and each other; Nimble: Be flexible and move quickly to deliver quality results; Inclusive: Be open to diverse ideas, experiences and backgrounds; Trusted: Stand for integrity and ethical behavior; and Engaged: Actively participate in making Marsh extraordinary.
Provides Help Desk support. Supports users in diagnosing, reporting and resolving or correcting hardware and software problems.
Provides Help Desk support.
Supports users in diagnosing, reporting and resolving or correcting hardware and software problems.
Installs, maintains and troubleshoots hardware and software according to company standards – reconfigures existing systems and/or performs system upgrades as required.
Logs all issues with appropriate documentation as requested by Level II and III support teams.
Route calls to appropriate support teams as per described troubleshooting steps.
Monitor and escalate issues until resolution, closure or the appropriate group has accepted.
Bachelors degree in computer science or equivalent is desired. Familiar with a variety of the field’s concepts, practices, and procedures. Must have a wide degree of creativity and latitude. Ability to adapt to a changing environment and ability to work with all levels. Must have excellent verbal and written communication skills.
Administrative Office Support
Marsh & McLennan Companies and its Affiliates
are equal opportunity employers
Marsh & McLennan Companies is a global professional services firm providing advice and solutions in the areas of risk, strategy and...