If you are working or aspiring to work in today's United States Defense Community...NOW is the time to join
L-3 National Security Solutions
We have an immediate opportunity for a Tier II/ Desktop Support Specialist to join our Team!
**Salary range for this position is 27K to 32K depending on experience, certifications and clearance
This position is Monday through Friday. In this role you will respond to telephone, electronic mail, and/or walk-in requests for support for all systems and equipment within the IMCEN HQDA Service Desk environment in accordance with current or revised Help Desk SOP's and/or service level agreements.
Troubleshoot problems encountered using microcomputer software; Perform hardware/software testing and installation;
Perform network and desktop based detection of viruses to counter/eliminate/control; Detect, contain and eliminate virus infestations;
Provide limited one-on-one desk side training for customers requiring assistance on standard software applications and/or IT equipment;
Provide general technical support for all dial in/remote access systems and other remote systems;
Evaluate hardware, firmware, peripherals, software packages, etc., for use by staff and provide recommendations to accomplish the desired objectives;
Install, configure and maintain network communications hardware (bridges, routers, gateways, modems, CSU/DSU's, etc.) to meet connectivity requirements (except when specifically tasked to other contractors); You will also ensure technical safeguards are maintained to provide controlled user access, integrity of electronic mail, applications and user data.
**This position may require flexible hours
U.S. Citizenship Required
Ability to obtain a US Secret Security Clearance
Associates degree in any discipline with 100 hours of professional education related to an integrated ADP/LAN environment OR Microsoft Certified Product Specialist, or A+ Certification or 1 to 3 years experience with hands-on working knowledge in MS Windows XX, NT4.0, Office 97,2000,Exchange 5.5, Norton Utilities, NT networks with over 500 on-line users
Experience with a variety of network topologies
Experience with IBM-compatible personal computers, terminal, peripheral equipment and associated software repair, installation, configuration and system operation and their supporting hardware to include tape drives, hard drives, network interface cards, and other interface peripherals;
Experience with telecommunications software, Windows NT servers, client/server topologies, and a variety of file server hardware
Must be willing to obtain required 8570 certifications within 6 months of hire
US Secret Security Clearance
At least 1 year of ADP experience within the last 3 years, including Microsoft Certified Systems Engineer
Experience with in Windows 95, MS Office 97/2000, MS Exchange, MS Internet Explorer, Windows NT, Norton Utilities, and Support Magic.
A minimum of 1 year within the last 2 years must have included microcomputer hardware and software support.
Experience with Support Magic and Remedy a plus.
L-3 National Security Solutions - STRATIS is among the largest divisions of global defense leader, L-3. We provide cybersecurity, intelligence, and enterprise information technology services and solutions to the Intelligence Community; the Department of Defense; U.S. federal civilian, state, and local government agencies; and international customers.
L-3 National Security Solutions - STRATIS is proud of our many long-term partnerships with our customers. We take their missions as our own, always aiming to improve our level of service. Our employees take pride in their consistent application of industry best practices and their ongoing dedication to the highest standards of business ethics.
Please take a few minutes to apply online and if your background matches the requirements, you will be contacted by one our Recruiters.
We offer a competitive benefits package for Full time and Part time employees to include: paid holidays, paid time off, medical, dental, vision, flexible spending account, long and short term disability and company paid life insurance, 401(k) Employee Stock Purchase Plan, referral bonuses and tuition reimbursement.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing to include background checks.
US Security Clearance Required
Day - 1st
L-3 is a top ten defense company that delivers superior performance to the U.S. government, our allies and leading corporations throughout...