Manulife Financial/John Hancock focuses on affluent and high net worth individuals by providing estate and business planning solutions using an array of innovative life insurance products. Our success in this market is a testament to Manulife's focus on distribution relationships and the value we bring to those relationships through our products, superior underwriting expertise, financial strength, and an Advanced Markets team that is second to none.
The Titles Consultant is responsible for any titles changes to new and current life insurance policies and ensures the changes meet compliance standards within the Manulife Bermuda Titles department.
Acts as an expert for any Titles related matters, such as laws that govern Titles and Contract Law.
Provide referral service to New Business and Customer Service on complex cases that have been identified as critical.
Conduct critical investigation and analysis for the development of improvements in existing policies, systems and practices.
Assist in determining marketing strategies and case designs.
Consult with the Senior Manager, U.S. Titles and/or legal personnel in dealing with various projects, new sales concepts (advanced markets), and legal interpretations.
Makes recommendations on policy and procedural changes, and effective workflow and various work processes.
Provide a high level of service to internal and external customers for all Titles business, including negotiation of service agreements.
Proactively work to identify and correct customer complaints and concerns by coordinating with other employees and other departments.
Provides leadership and coaching to other associates when advising and assisting them with complex cases.
Continuously develop regulatory and industry knowledge through regular research and assess its impact to the company and advises management.
Manage all statistical reporting within the Manulife Bermuda Titles area and share with senior management, including Legal and Compliance.
4 to 7 years of similar work experience in the life insurance industry.
Demonstrated knowledge of Titles and the wealth transfer and business planning process.
Strong initiative to lead and manage projects.
Excellent customer service skills with the ability to maintain positive relationships in very difficult situations.
Consultative and collaboration skills, with the ability to deal with senior management.
Ability to balance the business requirements of the Company with regulatory/legal requirements.
Demonstrated analytical skills with the ability to define, research, and resolve problems.
Excellent written and verbal communication skills.
Ability to comprehend and interpret procedural and technical information and apply to various case situations.
Ability to identify workflow, systems and procedural problems, resolving them if possible or escalating issues as appropriate.
Excellent technical skills, including the use of MS Office products and policy administrative systems.
About Manulife Financial
Manulife Financial is a leading Canada-based financial services group operating in Asia, Canada and the US, and other operations in as many as 21 countries around the globe. For more than 120 years, clients have looked to Manulife for strong, reliable, trustworthy and forward-thinking solutions for their most significant financial decisions. Our international network of employees, agents and distribution partners offers financial protection and wealth management products and services to millions of clients. We provide asset management services to institutional customers worldwide as well as reinsurance solutions, specializing in property and casualty retrocession. Funds under management by Manulife Financial and its subsidiaries were C$492billion (US$473 billion) as at September 30, 2011. The Company operates as Manulife Financial in Canada and Asia and primarily as John Hancock in the United States. Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under '945' on the SEHK. Manulife Financial can be found on the Internet at
Agency submissions and contacts are by invitation only and must be initiated by John Hancock's Recruiting Department only. Unsolicited agency submissions will not be honored.
MANULIFE FINANCIAL/JOHN HANCOCK IS AN EQUAL OPPORTUNITY EMPLOYER - AA/F/M/D/V
Canada, United States
John Hancock - 11 months ago
John Hancock, the man, was a revolutionary, but the company that bears his name is a bit less fiery. John Hancock Financial Services offers...