This is a Grant funded position
Tobacco Treatment Specialists provide participant-focused behavior change services via the telephone to support participants' process to quit tobacco use while meeting established performance expectations. The Specialist must attend weekly staff meetings, monthly training, and feedback/coaching sessions, apply learning from coaching and training into interventions with participants, and comply with attendance, punctuality and all other behavior expectations and company policies.
Minimum Knowledge, Skills, and Abilities Required
Three-year minimum counseling experience, or related experience in a clinical setting
Chemical dependency coursework or work experience preferred
Advanced knowledge and skills in tobacco treatment training as identified by being (or applying to be) a Certified Tobacco Treatment Specialist (TTS-C).
Analytical abilities necessary to obtain medical histories, prepare treatment plans, and treat assigned patients with minimal guidance and direction.
Interpersonal skills necessary to interact with a variety of personnel (e.g. patients, employees, physicians, and other health care professionals.)
Demonstrated high-level communication and active listening skills: ability to effectively problem-solve and work with a wide variety of people
Computer competency - work processing, database management, etc.
Participant/Customer focus: Excellent customer service and telephone skills.
Ability to work in a productive environment that requires all work to be completed on the telephone
Proficient computer skills, including basic MS office skills: comfortable navigating database screens.
Self-direction and initiative to achieve team and individual goals; skilled as an individual contributor and team member, desire to contribute to the overall success of the team and the clients served
Demonstrated ability to learn and to adhere to a wide range of strategies and protocols
Demonstrated ability to attend to detail and follow through on tasks
Demonstrated ability to remember and accurately retrieve information in order to assist customers
Demonstrated dependability, flexibility and professional demeanor
Previous success in customer focused role demanding high-level communication and active listening skills.
Bachelor's degree in related field and/or equivalent work experience in behavior change service, counseling, health education or related field required
Previous use of Motivational Interviewing and other brief intervention models strongly preferred.
Previous experience providing interventions in health behavior change program strongly preferred.