Training Specialist-Harrisburg, PA
Express-Scripts - Pennsylvania

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Develop, prepare, provide and present classroom training programs for site operation employees.

Work with management to assess training needs and develop new and customized training programs and materials.

Conduct coaching and feedback to trainees to ensure standards are met.

Ensures training objectives and goals related to business objectives are met.

Responsible for providing and presenting new hire, recurrent, tactical, pharmacy, customer service and client specific classroom training programs.

Provide coaching and feedback to trainees and assess their performance while in the training program.

May provide one on one coaching or technical training per managers requests.

Work with site management to assess training needs.

Work with management to design, develop and maintain training programs and materials.

Consult with program participants, management and operational departments to evaluate impact of training programs.

May provide backup assistance to operational departments to resolve customer questions and issues during high work volume.

This position requires a flexibility with scheduled hours and approximately 25% travel, TBD.

Special projects as assigned.

QUALIFICATIONS ¿

Bachelor¿s Degree in related field preferred or equivalent work experience ¿

2-3 years experience within operations with1-2 years at ESI preferred ¿

Experience training and coaching less experienced staff very helpful ¿

Knowledge of ESI products and services very helpful ¿

Excellent presentation and communication skills ¿

Excellent internal and external customer service skills ¿

Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions with minimal supervision ¿

General PC knowledge including Microsoft Office, Internet, and email ¿

Knowledge of ESI¿s systems helpful ¿

Advanced problem solving and organizational skills

EEO STATEMENT

Express Scripts is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.

None of the questions in this application are intended to elicit information regarding any protected characteristics, nor imply any limitation, illegal preferences or discrimination based upon non-job-related information or protected characteristics.

Applicants must be able to pass a drug test and background investigation and, depending on position requirements, a Department of Defense background investigation. AA/EOE.

Express Scripts - 23 months ago - save job - copy to clipboard
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Express Scripts is a Fortune 25 company and is the largest pharmacy benefit manager in the U.S.