Professional needed to educate and train new and existing employees how to use computer programs or applications such as desktop publishing programs, word processors, spreadsheets or computer network systems software. The nature of the software training job demands strong communication skills and knowledge of computer software programs. Responsibilities will include:
*Conducting educational/training programs in Information Technology and Information Communication Systems.
*Identifying training requirements aligned to DHS’s application software needs and the trainee’s requirements for learning.
*Performing trainee training needs analysis.
*Observing and reporting program effectiveness and employee progress.
*Designing course materials and other training documents such as manuals, handouts and exercises.
*Marketing and organizing courses to fulfill the demands of DHS and needs of learners.
*Preparing learning resources and environment including setting up computer equipment.
*Delivering training programs to internal/external personnel on a one-to-one basis, in group classrooms setting, online (e-learning) or Virtual Learning Environments (VLE).
*Coaching and supporting learners using self-learning packages or Virtual Learning Environments.
*Validating learning to ensure the effectiveness of the training.
*Acting as a liaison with DHS supervisors/leaders, external course providers, customers, software companies and examining bodies to offer exceptional service and quality materials to learners.
*Taking responsibility for maintaining software and hardware used for training purposes.
*Recommending upgrades and repairs to the DHS Administrator of Education/Training and Organizational Development where/when necessary.
*Keeping up to date with appropriate technological systems, online training and software technology.
*Working with the Training Coordinator to ensure the DHS Learning Management System (LMS) is kept up-to-date relative to training records.
Bachelor’s degree in Computer Science, Information Technology, Computer Studies or a related field, plus 3-5 years experience developing and conducting application software specific training. C ertifications in the desired training packages will be helpful. Applicant should possess excellent communication and interpersonal skills, the ability to demonstrate understanding of software application skills concepts effectively and have exceptional skills training a diverse population. Position will require incumbent to work odd hours as it is not always feasible to handle all training during regular office hours and must be able to travel to branch office locations to conduct training sessions either via car or mass transit.