TransIT Dispatcher (part-time)
Frederick County Government - Frederick, MD

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Non-exempt; part-time/on-call; Saturday coverage; varied hours from 7 a.m. – 10:30 p.m.; grant-funded

This essential position performs functions in support of Saturday fixed route transit operations. Supervision is received from the Operations Supervisor and Manager.

Examples of Work:
  • Prepare TransIT Drivers' daily and monthly schedules and vehicle assignments; re-assign work and revise schedules as needed for coverage
  • Review Driver logs; prepare corresponding timesheet information
  • Prepare and maintain manual and computerized files and records including operations reports, incident logs, accident reports, and data concerning service interruptions, cancellations, vehicle breakdowns, etc.
  • Receive incoming calls from TransIT Drivers; provide information and assistance as needed
  • Respond to locations of in-service vehicle breakdowns, incidents, accidents and other service issues and render assistance as needed
  • Respond to fuel spills and take action per TransIT procedures
  • Coordinate vehicle maintenance and cleaning; assist with collection of funds from on-board vault; perform basic vehicle inspections
  • Fuel vehicles as needed
  • Monitor and document on-time performance, weather, traffic delays, and other service issues
  • Compile and prepare data for service planning; assist in developing new services
  • Assist in the design of new policies and procedures, forms and data files
  • Participate in staff trainings and meetings
  • Serve as substitute Driver as needed; respond on-call in emergency situations
  • Perform clerical tasks and other office support duties
  • Perform other related duties as required

Qualifications & Requirements:
  • High school graduation or the equivalent
  • Minimum 2 years of clerical office or TransIT work experience
  • Minimum 1 year of work experience working with the public
  • Computer experience or training in word processing and spreadsheets, with ability to effectively access and utilize TransIT applications
  • Possession of a valid MD Commercial class B driver’s license with passenger and air-brake endorsements (or other state equivalent), or possession of a valid automobile operator’s license with ability to obtain the CDL-B and endorsements within 6 months following hire
  • Ability to obtain and maintain a Frederick County Employee Driving Permit
  • Current certification in First Aid and CPR, or ability and willingness to become so certified within 6 months following hire (current certifications must be maintained)
  • Ability to satisfy all Department of Transportation requirements as they apply to periodic physical examinations and licensing standards
  • Willingness and ability to learn to operate all TransIT fleet vehicles
  • Knowledge of roads, communities and geography of Frederick County and the surrounding area
  • Knowledge of Federal, State and local traffic and safety laws and regulations pertaining to vehicle operations
  • Accurate math and clerical skills, including the ability to compile, verify and analyze data
  • Ability to effectively resolve schedule/route changes, service problems and other on-the-spot situations; to organize and prioritize multiple accountabilities; and to complete assigned duties in a fast-paced environment with many distractions and minimal supervision
  • Ability to effectively read maps; plan travel routes; provide verbal routing directions; etc.
  • Strong and effective spoken and written (English) communication skills, including the ability to effectively use multi-line phone system, as well as two-way radio equipment in compliance with FCC regulations
  • Ability and willingness to complete other job-related training as required
  • Ability to develop and maintain effective working relationships with co-workers, TransIT customers (especially people with disabilities and senior citizens), and the general public
  • Physical requirements include the ability to assist persons as they board and depart the vehicle, to secure wheelchairs on board, and to perform vehicle inspections and general vehicle maintenance

  • Experience with automated dispatch and scheduling software;
  • Work experience in TransIT operations

Additional Information/Examination Process:
  • Available for Saturday shift assignment and on-call for normal weekday or evening hours
  • This position is subject to reasonable suspicion, return to duty and random drug and alcohol testing
  • The grants that fund this position will determine the duration of the position as well as the benefits available to the employee in the position


  • An evaluation of training and experience
  • Related office skills and map-reading tests
  • One or more interviews
  • A behind-the-wheel driving exam
  • A pre-employment physical examination and drug & alcohol test
  • A pre-employment background investigation

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