TransIT Dispatcher (part-time)
Frederick County Government - Frederick, MD

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Non-exempt; part-time/on-call; Saturday coverage; varied hours from 7 a.m. – 10:30 p.m.; grant-funded

This essential position performs functions in support of Saturday fixed route transit operations. Supervision is received from the Operations Supervisor and Manager.

Examples of Work:
  • Prepare TransIT Drivers' daily and monthly schedules and vehicle assignments; re-assign work and revise schedules as needed for coverage
  • Review Driver logs; prepare corresponding timesheet information
  • Prepare and maintain manual and computerized files and records including operations reports, incident logs, accident reports, and data concerning service interruptions, cancellations, vehicle breakdowns, etc.
  • Receive incoming calls from TransIT Drivers; provide information and assistance as needed
  • Respond to locations of in-service vehicle breakdowns, incidents, accidents and other service issues and render assistance as needed
  • Respond to fuel spills and take action per TransIT procedures
  • Coordinate vehicle maintenance and cleaning; assist with collection of funds from on-board vault; perform basic vehicle inspections
  • Fuel vehicles as needed
  • Monitor and document on-time performance, weather, traffic delays, and other service issues
  • Compile and prepare data for service planning; assist in developing new services
  • Assist in the design of new policies and procedures, forms and data files
  • Participate in staff trainings and meetings
  • Serve as substitute Driver as needed; respond on-call in emergency situations
  • Perform clerical tasks and other office support duties
  • Perform other related duties as required

Qualifications & Requirements:
  • High school graduation or the equivalent
  • Minimum 2 years of clerical office or TransIT work experience
  • Minimum 1 year of work experience working with the public
  • Computer experience or training in word processing and spreadsheets, with ability to effectively access and utilize TransIT applications
  • Possession of a valid MD Commercial class B driver’s license with passenger and air-brake endorsements (or other state equivalent), or possession of a valid automobile operator’s license with ability to obtain the CDL-B and endorsements within 6 months following hire
  • Ability to obtain and maintain a Frederick County Employee Driving Permit
  • Current certification in First Aid and CPR, or ability and willingness to become so certified within 6 months following hire (current certifications must be maintained)
  • Ability to satisfy all Department of Transportation requirements as they apply to periodic physical examinations and licensing standards
  • Willingness and ability to learn to operate all TransIT fleet vehicles
  • Knowledge of roads, communities and geography of Frederick County and the surrounding area
  • Knowledge of Federal, State and local traffic and safety laws and regulations pertaining to vehicle operations
  • Accurate math and clerical skills, including the ability to compile, verify and analyze data
  • Ability to effectively resolve schedule/route changes, service problems and other on-the-spot situations; to organize and prioritize multiple accountabilities; and to complete assigned duties in a fast-paced environment with many distractions and minimal supervision
  • Ability to effectively read maps; plan travel routes; provide verbal routing directions; etc.
  • Strong and effective spoken and written (English) communication skills, including the ability to effectively use multi-line phone system, as well as two-way radio equipment in compliance with FCC regulations
  • Ability and willingness to complete other job-related training as required
  • Ability to develop and maintain effective working relationships with co-workers, TransIT customers (especially people with disabilities and senior citizens), and the general public
  • Physical requirements include the ability to assist persons as they board and depart the vehicle, to secure wheelchairs on board, and to perform vehicle inspections and general vehicle maintenance

PREFERENCE MAY BE GIVEN FOR:
  • Experience with automated dispatch and scheduling software;
  • Work experience in TransIT operations

Additional Information/Examination Process:
  • Available for Saturday shift assignment and on-call for normal weekday or evening hours
  • This position is subject to reasonable suspicion, return to duty and random drug and alcohol testing
  • The grants that fund this position will determine the duration of the position as well as the benefits available to the employee in the position

EXAMINATION PROCESS (may include):

  • An evaluation of training and experience
  • Related office skills and map-reading tests
  • One or more interviews
  • A behind-the-wheel driving exam
  • A pre-employment physical examination and drug & alcohol test
  • A pre-employment background investigation

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