Transportation - Cross Dock Manager
FreshDirect 21 reviews - Long Island City, NY

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About FreshDirect

FreshDirect is the leading profitable online grocer in the U.S. with customers in New York, New Jersey and Connecticut. It is known for its fresh-from-the-farm foods and brand-name groceries at everyday low prices, all delivered to customers’ doors. FreshDirect’s food experts rate all produce and seafood every morning and give each item an Expert Quality Rating to help customers choose what is best and in-season. FreshDirect customers can enjoy over 600 Entrees and Side Dishes, made fresh daily by professional chefs using the finest, freshest ingredients. FreshDirect ranks 70th on Internet Retailer’s Top 500 Guide®. For more information, please visit . For updates, follow us on Twitter: @freshdirect and on Facebook:

POSITIONTransportation Manager, Cross Dock

DEPARTMENT: REPORTS TO: Cross Dock General Manager

Position Summary

The Cross Dock Manager is responsible for the daily operations of the cross dock for the Transportation Department. This includes shift, field, process, facilities and fleet management. The responsibilities include labor analysis and schedule coordination, developing and coaching delivery teams, manage costs and service performance through field audit. Ensures transport trailer efficiencies and administrative tasks are completed in a timely and accurately manner; which includes check in and out process.


Essential Functions
  • Support and uphold all policies and procedures are adhered to at all times
  • Sustains expert knowledge of business goals and objectives, products and services for the route operation
  • Creates and executes proactive steps to reduce credits and customer complaints
  • Achieves overall consistency throughout the Cross Dock operation
  • Sustains and manages delivery cost while maintaining service levels
  • Actively manages the timely response of all on-road operations, customer relations, and employee interactions
  • Executes projects to reduce customer credits and returns
  • Upholds and achieve department employee hours and overtime are managed in an effective manner (according to budget)
  • Manages and coaches Administrative Support Staff to acceptable performance levels
  • Manages departmental employee hours in an efficient and effect manner according to budget
  • Ensures effective communication of job accountabilities, objectives and performance feedback
  • Coaches, trains, and organizes workforce to have them capable of maintaining high service levels
  • Supports and encourages reward and recognition programs in the department
  • Plans and creates steps that lead workforce to being highly skilled, satisfied, and engaged
  • Sustains and monitors performance management issues within the department
  • Supports and encourages employee involvement throughout the department
  • Ensures consistent and quality decisions are made at dispatch
  • Achieves and sustains budgeted service level results (Satisfaction, On-Time, Complaints, etc.)
  • Creates, supports and coaches to ensure a culture focused on customer satisfaction
  • Responsible for promptly addressing and resolving problems/complaints filed by the community
  • Actively participates in community events and supports marketing initiatives aimed at community development
  • Support and sustains relationships with customers and the community
  • Ensures that employees maintain the pulse (competition, growth, sales, customers, events, etc.) of the community
  • Supports the recruiting process by conducting interviews and road tests on a need basis
  • Actively supports and maintains high levels of morale in employees within the department
  • Upholds, promotes and demonstrates an environment of honesty, integrity and candor through open lines of communication
  • Ensures delivery of feedback, encouragement and expectations are clear and concise

Supervision Received:
  • Plans, designs, and carries out programs, projects, studies, or other work independently. Receives little or no supervision from Teamleader

Supervisory Duties:
  • Trains, assigns work to, and checks work of two (2) or more Teammembers; participates in the decision to hire, fire, and promote Teammembers; does not conduct the same work as Teammembers on a regular basis


Minimum Qualifications
  • Bachelor’s Degree in related discipline with specialized leadership training and/or demonstrated capability to perform job responsibilities through previous experience and education;
  • Minimum ten (10) years work experience
  • Minimum three (3) years managerial experience
  • Minimum five (5) years transportation and or dispatching experience
  • CDL A or B license preferred

Knowledge, Skills, and Abilities
  • Ability to communicate well with others
  • Ability to build strong internal/external working relationships with the company and within the community
  • Goal oriented work ethic with high standards for quality performance
  • Strong coaching skills and analytical aptitude
  • Highly organized and efficient with administrative tasks
  • Clear and consistent decision maker

DisclaimerThe above statements are intended to describe the general nature and level of work being performed by the Teammember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Descriptions may be subject to change as the needs of the organization changes.

As EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYERS , Fresh Direct, LLC and its affiliates do not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, gender (except where gender is a bonafide occupational qualification), disability, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, political affiliation, or any other factor protected by federal, state, or local law.

About this company
21 reviews
The emphasis is on fresh at online grocer FreshDirect. The Internet grocery shopping service delivers to many New York City neighborhoods in...