Position Summary ODOT12-0620oc – Salem The purpose of this position is to monitor and appropriately respond to recurring and non-recurring events on the state transportation system to ensure safety. The individual in this position will serve in a critical, front line position assisting a variety of agency customers, either by phone, radio or in person. This position coordinates communication between field units, local and county law enforcement, emergency services, State agencies and the public within a large geographic area encompassing multiple counties, cities and towns. This position is classified at the Transportation Operations Specialist level, however, we encourage candidates who meet the minimum qualifications of the Transportation Services Representative 2 level to apply (Salary $2624 - $3783 monthly). We may underfill the position until the selected candidate fulfills the minimum qualifications for the Transportation Operations Specialist level. Underfill training will not exceed 2 years. This position is represented by the Service Employees International Union (SEIU/OPEU). Employee may be required to work day shift, swing shift, flexible shifts, alternating shifts, nights, holidays, and weekends. Duties are performed in a 24 hour, 7 days per week, 365 days per year operation. A standardized call receiving and dispatch data entry pre-employment test will be conducted as part of the selection process. Instructions - Minimum Qualifications The 'Work Experience' and/or 'Education' sections of your application must clearly describe how you meet the qualifications for this position as listed below; you must also answer supplemental questions. A resume' or position description will not be accepted in lieu of a completed application. Incomplete or late applications will not be considered. Minimum Qualifications : Transportation Operations Specialist Two years of public contact experience, which included gathering, relaying and providing information to others; and evaluating activities or incidents and determining an appropriate course of action. One year of this experience must have included receiving and dispatching emergency requests using radio equipment, telephone and/or computer Successful completion of a Certified Emergency Communications Course may substitute for the one year of specialized experience. Underfill Qualifications: Transportation Specialist Representative 2 Three years of public contact/customer service experience which involved dealing with the public in-person or by phone providing information about services and programs. At least one year of this experience must involve explaining and interpreting rules, programs and procedures and explaining requirements and gaining compliance; AND Experience or training using computers to retrieve and input data. Completion of an Associate’s degree will substitute for one year of the public contact experience. Law Enforcement Data System Background Check: Applicants will be subjected to a Law Enforcement Data System (LEDS) Background Check AND an Oregon State Police Background Investigation Check. Adverse criminal background including any felony conviction(s) shall preclude the possibility of employment in this position. Veteran's Points : Honorable or General 'Character of Service' showing on a DD214 or DD215 attached to your application - 5 Points Honorable or General 'Character of Service' showing on a DD214 or DD215 and a 'Certificate of Civil Service' preference letter attached to your application - 10 Points Questions? For questions about the job announcement, call 503-378-8139. For technical help with online application, call 1-877-204-4442. Application Help: Application Help: http://www.oregon.gov/ODOT/CS/HR/jobs/Application_Help.pdf Position Duties Receives all incoming telephone and radio reports, incident transfer of accidents, complaints, blockages and calls for general highway / traffic assistance, often dealing with irate, frantic or difficult people and enters them in to the Department’s computer assisted dispatch system, with clear accuracy. Uses codes, maps and other resources to route information. Maintains computerized log of all telephone and radio communications requiring field response noting time, location, person calling and action taken; contributes information to the computer log of radio requests, noting time, location, person calling and action taken; contributes information to the computer log of incident reports and action taken. Receives telephone inquires and correctly interprets responses to same. Prioritizes telephone calls for service in an efficient manner, routing information as it is obtained through the computer assisted dispatch system. Receives radio requests using multiple radio frequencies involving highway, police and other emergency services. Obtains and transmits information to field units; accurately logs information and requests on Department computer assisted dispatch system including HTCRS, Trip Check and 511. Application Checklist Electronic or Paper Application Checklist: Application Supplemental Questions Veteran's Documents - If Applicable
Oregon Department of Transportation Human Resources/Recruitment, MS12 355 Capitol St NE Salem OR 97301-3871 Fax 503-986-3895 Announcement information can be made available in an alternative format by calling 711 (Relay Operator for the Deaf). ODOT does not discriminate on the basis of disability in admission or access to our programs, services, activities, hiring, and employment practices. Contact 1-877-336-6368 (1-877-EEO-ODOT) for questions regarding Equal Employment Opportunity and Affirmative Action. The Oregon State Government is expected to continue cost reduction measures including mandatory unpaid time off (furlough days) during the 2011-2013 biennium.
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State of Oregon - 23 months ago