Transportation Services Representative 2 (Salem Permit Analyst)
Transportation-Motor Carrier - Salem, OR

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Position Summary
ODOT12-0636oc - Salem
The Permit Analyst works in the Motor Carrier Transportation Division of ODOT located in Salem . The position interacts directly with the public to regulate, direct, or influence actions and conduct of motor carriers by providing research, investigation, analysis and interpretation of laws, rules, regulations, policies and procedures of the Oregon Department of Transportation. The position issues operating authority, permits, plates, vehicle registration and temporary credentials. Duties include serving as liaison to solve problems and educate the industry and public in all phases of motor carrier regulation.
Duties include responding to high-volume customer calls and may require work assignments at either the main office or working independently in a 24 hour call center facility including all shifts, holidays, weekends, and occasional overtime.
The positions are not represented by a union (Non-Union).
Instructions - Minimum Qualifications
The 'Work Experience' and/or 'Education' sections of your application must clearly describe how you meet the qualifications for this position as listed below; you must also answer supplemental questions.
A resume' or position description will not be accepted in lieu of a completed application. Incomplete or late applications will not be considered.

Minimum Qualifications :
Three years of public contact/customer service experience which involved dealing with the public in-person or by phone providing information about services and programs.
At least one year of this experience must involve explaining and interpreting rules, programs and procedures and explaining requirements and gaining compliance; AND
Experience or training using computers to retrieve and input data.
Completion of an Associate’s degree will substitute for one year of the public contact experience.
Preference Statement: Individuals with excellent customer service skills and experience in a 24 hour, high-volume call center are preferred.
Note : Candidates will be given a data entry typing test at time of interview.
Criminal Background and additional pre-employment check(s) as required for the position will be conducted on final candidates (could include Driver License, LEDS, and/or Education Verification).

Veteran's Points :
Honorable or General 'Character of Service' showing on a DD214 or DD215 attached to your application - 5 Points
Honorable or General 'Character of Service' showing on a DD214 or DD215 and a 'Certificate of Civil Service' preference letter attached to your application - 10 Points
For questions about the job announcement, call 503-986-3774.
For technical help with online application, call 1-877-204-4442.
Application Help: Application Help:
Position Duties
Interviews drivers, carriers, lessors or other appropriate individuals by phone or in person. Analyze interview information as well as available documents and computer records.
Interprets carrier information to determine if requirements have been fulfilled and are in compliance with motor carrier regulations.
Determines the type of tax and/or registration the client needs. Explains available options and the associated requirements. Assists clients in completing detailed application forms.
Independently analyzes, investigates, approves and processes applications for ODOT authority or established accounts after all requirements have been met to ensure accuracy and statutory compliance.
Conducts the research necessary to respond to inquiries. Provides ongoing education to motor carrier industry, the general public and other agencies, including law enforcement.
Determines when an over-dimension or overweight permit is required and issues when appropriate.
Process payments using on-line computer systems. Create transmittals and balance money and reconcile documents to revenue. Verify accuracy of credit card receipts and transmit them electronically to the bank.

Application Checklist

Electronic Application Checklist:
On-line Application
Supplemental Questions
Veteran's Documents - If Applicable

Oregon Department of Transportation
Human Resources/Recruitment, MS12
355 Capitol St NE
Salem OR 97301-3871
Fax 503-986-3895

Announcement information can be made available in an alternative format by calling 711 (Relay Operator for the Deaf).

ODOT does not discriminate on the basis of disability in admission or access to our programs, services, activities, hiring, and employment practices. Contact 1-877-336-6368 (1-877-EEO-ODOT) for questions regarding Equal Employment Opportunity and Affirmative Action.

The Oregon State Government is expected to continue cost reduction measures including mandatory unpaid time off (furlough days) during the 2011-2013 biennium.

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State of Oregon - 19 months ago - save job - block