This position is responsible for performing all functions of customer service, including (but not limited to) order entry, daily tracking of loads for all modes of transportation, freight pay resolution, OS&D.
Customer Service and Tracking
Delivery appointments scheduling
Freight tendering / carrier selection (with use of routing guide)
Freight payment issue resolution i
Track & Trace
Freight Pay issue resolution
Scope and Accountability:
Completes moderately complex tasks following well-defined procedures; may involve a variety of work routines. Applies a range of experience and/or skills. Selects the appropriate alternatives from a variety of defined options. May provide on-the-job training to new team members.
Understanding of transportation modes: LTL, TL, intermodal and air
- HS Diploma or equivalent.
Knowledge of rate structures: LTL, TL, intermodal and air
- Ability to work several sides of the issue to achieve resolution: carrier, supplier, freight pay, internal customer, etc
- Proficient with Excel and Word
- Detail oriented
- Excellent written and verbal skills
- Customer service skills
: 0-2 years of professional experience. Previous freight pay resolution experience.
Physical Demands and Work Environment:
: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands or finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
: The duties of this job are performed in both an office environment and a light industrial environment, thereby experiencing some minor to moderate level of noise due to office equipment and industrial equipment.
We are proud to be an Equal Opportunity and Affirmative Action employer. M/F/D/V
Con-way Inc. is a freight transportation and logistics services company headquartered in Ann Arbor, Mich. Con-way delivers industry-leading...