Transportation Specialist
Con-way 597 reviews - Aurora, IL

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Job Summary:
This position is responsible for performing all functions of customer service, including (but not limited to) order entry, daily tracking of loads for all modes of transportation, freight pay resolution, OS&D.

Essential Functions:
Customer Service and Tracking

Delivery appointments scheduling

Freight tendering / carrier selection (with use of routing guide)

Freight payment issue resolution i

Data entry

Track & Trace

Freight Pay issue resolution

Claims resolution

Scope and Accountability:
Completes moderately complex tasks following well-defined procedures; may involve a variety of work routines. Applies a range of experience and/or skills. Selects the appropriate alternatives from a variety of defined options. May provide on-the-job training to new team members.


Qualification Requirements:


  • HS Diploma or equivalent.
Understanding of transportation modes: LTL, TL, intermodal and air

Knowledge of rate structures: LTL, TL, intermodal and air



  • Ability to work several sides of the issue to achieve resolution: carrier, supplier, freight pay, internal customer, etc
  • Proficient with Excel and Word
  • Detail oriented
  • Excellent written and verbal skills
  • Customer service skills
  • Multi-task

: 0-2 years of professional experience. Previous freight pay resolution experience.

Physical Demands and Work Environment:
Physical Demands

: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands or finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

: The duties of this job are performed in both an office environment and a light industrial environment, thereby experiencing some minor to moderate level of noise due to office equipment and industrial equipment.

We are proud to be an Equal Opportunity and Affirmative Action employer. M/F/D/V



Primary Location

United States-Illinois-Aurora

About this company
597 reviews
Con-way Inc. is a freight transportation and logistics services company headquartered in Ann Arbor, Mich. Con-way delivers industry-leading...