PURPOSE/ ESSENTIAL FUNCTIONS:
Utilize relationship selling to maximize leisure travel experiences for members/clients and build a solid base of repeat clientele.
Serve clients by selling various travel products offered by the Agency. A concentration on Diamond Elite and Preferred vendor products is required. Limited exposure to International destinations is expected.
Meet or exceed established sales quota.
Prepare and issue invoices related to retail travel sales.
Is familiar and, with assistance, capable of operating applicable automated airline reservation and ticketing system. Assumed proficiency within 6-12 months.
Comply with all ARC regulations and Mid-Atlantic policies and procedures in the collection and handling of assets.
With assistance, satisfactorily handle refunds and complaints according to policy.
Is familiar with and, with minimal assistance, capable of utilizing ARC Agent's Handbook and standard travel reference material for airline, rail, hotel/resort, etc. information to efficiently and effectively accommodate Agency clients.
Complete other related duties as assigned.
Ability to sell retail travel, meet company objectives, handle customer inquiries, and complete associated paperwork offering exceptional service and demonstrating shared values.
High School diploma or equivalent (a graduate of an accredited travel school preferred).
Previous experience as an AAA Travel Counselor or at least one year of retail experience or travel sales.
Knowledge of an automated airline reservation system preferred.
Effective written and oral communication skills to enable accurate completion of reports and paperwork and constructive interaction with others.
Satisfactory employment screening results.
For those associates in the Car Care, Insurance and Travel (CCIT) office locations:
As a member of the Car Care, Insurance and Travel (CCIT) Team, demonstrates the ability to respond to customer inquiries and refer customers to the associates who can best assist them with Car Care, Travel, Insurance, Membership, Discounts, Financial Services, and other Retail products. Maintain specific awareness of products to support their assigned duties as well as general awareness of AAA’s products and services to provide exceptional member and client experiences in a manner that will build repeat business and generate sales. Assist the CCIT Team to exceed Customer Satisfaction and Quality scores, while meeting established productivity goals.
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