Travel Counselor 1 - Overnight Servicing Utility Job
American Express - United States

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Travel Counselor 1 - Overnight Servicing Utility-13009492

Description
Successful candidates are responsible for providing exceptional consultation and recommendation of travel services for all CTN products to American Express Cardmembers in an overnight work at home (WAH) environment. Excellent customer service and sales are required as Travel Counselor’s are responsible for providing quality service, timely and accurate completion of travel arrangements and the sale of value added services. Expertise is required in international and domestic reservations with a key focus on destination, air, car, & hotel knowledge. This position requires the ability to be highly productive in a self directed work environment which fosters open communication. A successful Work-at-Home Travel Counselor within American Express Consumer Travel Network (CTN) has a passion for delivering extraordinary service to our Premium Cardmembers, who deserve and expect the ultimate in travel experiences. These positions are aligned with our customer contact centers, and our highly skilled and motivated Travel Counselors will be providing leisure travel services to the most affluent American Express Cardmembers. Our Travel Counselors act as consultants, tailoring our products and services to create a unique and memorable vacation experience. We want extraordinary Travel Counselors who can surpass our customer’s expectations by creating travel experiences of a lifetime.

As an American Express Travel Counselor, you will be responsible for:
  • Creating memorable travel experiences for our customers by booking leisure travel with a key focus in domestic and international destination air, car and hotel travel arrangements
  • Delivering on the American Express Brand promise every day
  • Being accountable and taking ownership of the customer’s experience from beginning to end
  • Staying ahead of industry trends and continuously building destination knowledge
  • Creating innovative ways to resolve customers’ issues or concerns to win their loyalty and travel spend; ultimately making loyal enthusiast out of the customer, so they will recommend American Express Travel to others Extraordinary starts here, extraordinary starts with you Apply online today. www.americanexpress.com/careers BENEFITS - (Based on individual elections)
  • Competitive salary
  • Exceptional cash incentive bonus programs and recognition programs
  • Medical, Dental and Vision insurance (Day 1)
  • Generous vacation and vacation purchase plan
  • 401(k) WITH company match of 5% after 6 months
  • Legal assistance, pet insurance, life and disability insurance
  • Medical and dependent care reimbursement programs
  • Domestic partner benefits American Express is an equal opportunity employer
Qualifications

A successful applicant will have the following qualifications:
  • Minimum of 3 year recent experience selling domestic and international travel services
  • Strong international air booking experience is required; in combination with car and hotel highly preferred
  • Computer reservations experience required, Sabre is preferred
  • Extensive domestic and international destination knowledge, including knowledge of emerging destinations
  • Exceptional communication skills, delighting the customer with every single interaction
  • Passion for serving customers with proactive solutions
  • Effective strong consultative selling skills and the ability to listen to the customers’ needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
  • Ability to remain cool under pressure and successfully multi-task while developing rapport with customers is essential
  • Must be resourceful and capable of using the Internet effectively, to research destinations
  • Have a can do attitude, curiosity and a healthy competitiveness
  • Adapt to an ever changing environment and being resilient
  • Previous call center experience is preferred
  • Ability to work flexible shifts including nights and weekends is essential –
  • Candidates must be available to work between the hours of 6:00pm – 8:00am ET, Monday - Sunday (7 days / week). Overnight servicing hours may change due to business need.
  • Must also be able to train for a minimum of 10 weeks in a virtual environment between the hours of 9:00am – 5:30pm ET Monday - Friday
Although these are work-at-home positions, they are aligned with our call center and /or work at home markets. Candidates must reside in the Metropolitan Statistical Areas of the following cites: Lawrenceville, GA, Phoenix, AZ, Salt Lake City, UT, Jacksonville, FL, Miramar, FL New York, NY, Philadelphia, PA, Orlando, FL, Tampa, FL, Nashville, TN, Memphis, TN, Dallas, TX, Austin, TX, Houston, TX, San Antonio, TX, Denver, CO, Chicago, IL, Minneapolis, MN, Las Vegas, NV, Portland, OR, Seattle, WA The following are some of the requirements of the Work at Home Program. By applying for this position you are confirming and agreeing that your home will comply with the following. An additional list will be provided at time of interview. ACCESS TO YOUR HOME/WORK SPACE:
  • You will provide American Express or their representative’s access to your home to conduct an audit of your work space for WAH compliance standards through the year.
WORKPLACE ENVIRONMENT:
  • All electrical equipment is free of recognized hazards that would cause physical harm (frayed wires, bare conductors, loose wires, flexible wires running through walls, exposed wires to the ceiling).
  • Your home's electrical system will permit the grounding of electrical equipment. Use 3 wire circuit analyzer provided to test all outlets that will be used for the home office. WORK AREA:
  • Adequate room for a home office. You will need to provide specific details including size and location of room. COMPUTER WORKSTATION:
  • American Express will install high speed internet and phone service in the homes of virtual employees. Applicants homes must be compatible to work in conjunction with American Express Technological Processes. Approved, dedicated High Speed Internet line with at least 10 Mbps download and 1 Mbps upload speeds: DSL or Cable (no wireless or satellite ISPs allowed) is required. High Speed internet and phone lines are dedicated lines and personal use is prohibited during business hours· Business class service preferred where available
Job: Travel
Primary Location: United States

Other Locations
US-Florida-Tampa, US-Florida-Jacksonville, US-Georgia-Lawrenceville, US-Arizona-Phoenix, US-Texas, US-Tennessee, US-Florida-Orlando, US-New York-New York, US-Minnesota, US-Pennsylvania-Philadelphia, US-Florida-Miramar, US-Utah-Salt Lake City
Schedule: Full-time

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