Travel Counselor Trainee - Salt Lake City, UT-1204019
Are you interested in a career in the Travel industry but don't have the experience or skills required by most employers? Are you someone with a positive attitude and a history of great customer service skills but are looking for a new opportunity? If this describes you, then sign up now for our upcoming Travel Education Program (TEP) in our Salt Lake City, UT location!
This is an entry level position designed for candidates who possess a demonstrated aptitude for learning in terms of advanced education (some college preferred), a keen desire to join the travel industry, a customer service background, but who have no specific travel background nor travel industry experience. This position will provide quality travel consultation, timely and accurate completion of travel arrangements and the sale of value added products and services to American Express Cardmembers. You will assist the Cardmember with all travel needs including domestic and international air, car and hotel reservations. Requirements include flexibility to work various shifts as determined by customer call volumes and business needs.
This is your chance to become an American Express Travel Counselor and work in the exciting field of Travel!
Don’t delay, apply NOW! Below are some of our benefits – to learn more, click on www.americanexpress.com/traveljobs
BENEFITS - We dare to compare: (Based on individual elections)
American Express is an equal opportunity employer.
- Competitive Salary
- Exceptional cash incentive bonus programs and recognition programs.
- Medical, Dental and Vision insurance (Day 1)
- Generous Vacation and Vacation Purchase Plan;
- 401(k) WITH company match of 5% after 6 months
- Growth Opportunity as well as Paid Training programs, Tuition Reimbursement (up to $5,000/yr), and ongoing travel counselor education including luxury Familiarization trips
- Legal Assistance, Pet Insurance, Life and Disability Insurance;
- Medical and Dependent Care Reimbursement programs;
- Domestic Partner Benefits
This position requires exceptional customer servicing skills with a minimum of 2 years experience working in a customer service related field. Previous experience in hospitality industry or travel related field is strongly preferred.
Strong telephone techniques and outstanding "vocal" communication skills (i.e. smile in your voice, conveying empathy, "yes" we can do that. Experience working in a call center environment is a plus.
Automation/technology skills, including proficiency using multiple computer applications simultaneously (including the Internet); type minimum 35 wpm
Extensive personal domestic and/or international travel experience; basic geography knowledge, including international geography; Strong organizational skills and the ability to prioritize and handle multiple tasks in a fast-paced team environment; Decisive and successful problem solving skills;
Some college preferred with an emphasis on travel and tourism.
Candidates must be flexible with schedule and be available to work between the hours of 8:00am - 9:00pm Monday - Saturday
Candidates must be available to attend 17 weeks of paid training beginning June 11, 2012.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Primary Location: US-Utah-Salt Lake City
American Express - 21 months ago
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