Position is responsible for administering through training and documentation, monitoring and/or modifying U.S. SourceLink information system software or applications, related tools and interfaces to include the WebPlate Now! Website template, Biz-Trakker and the Resource Navigator.
Support or provide training on applications or programs used by the business unit. Document technical problems and resolutions in tracking system. Write clear and concise user documentation or how-to instructions. Conduct training as appropriate in the use of business applications. May be one-on one, small group or classroom sessions. Research questions that cannot be answered during training. Respond to users in a timely manner, either with answers or status reports.
Demonstrate a solid understanding of the software application/program in order to make good decisions regarding best course of action when problems occur or when modifications need to be made. Troubleshoot and facilitate problem resolution involving software applications. May extend support to include operating systems, hardware, and ancillary devices. Consult with vendors to diagnose problems and determine solutions. Implement solution where possible. If not, escalate to appropriate technical staff.
Software Application/Program Maintenance & Modification
Administer application(s) servers and perform system administrator duties, such as entering and changing passwords, working with permissions and related commands, processes, different types of shells and environment, and organizing file system structures, print services, and related commands. May start, stop, and customize system, review logs, administer user accounts, manager storage and back-up system.
Coordinate information system activity by acting as liaison of the business unit in communicating with other technical staff, vendors, management, and other appropriate parties. May be requested to write procedures or policies or participate in the development of standard operating procedures. Evaluate effectiveness of software applications or programs, systems, devices procedures and methods to determine if business needs are being met. Use various methods for collection of performance data, which may include automated system monitoring, discussion with users, direct observation of utilization and error resolution, review of input/output, or other means. Document performance in accordance with unit protocol so that findings may be discussed with appropriate parties, including other technical staff and vendors. Work closely with users to understand their needs in relation to application/program capabilities and functionality. Use information to assist in or to create or request design specifications or modifications. Present recommendation regarding the most effective and feasible business solution based on nature and extent of customer requirement. Monitor application or programs to safeguard classified, private, and other sensitive data; produce reports or statistical information. Advise top technical and user management on problems, new developments,and advanced techniques in specialty area. Participate in planning.
High School Degree or equivalent.
Demonstrated experience in a customer services position, preferably a call center that supports technology. Knowledge of HTML preferred.
Strong communication, both orally and written. Strong presenter, deomonstrated technical documentation skills required. Effective communication both inside and outside the organization required.
Full Time/Part Time
Hourly Range: $14.19 - $17.74
Application materials must be submitted online at www.umkc.edu/jobs . Applicants must combine all application materials (personal letter of interest with accompanying curriculum vitae and a list of references) into one PDF or Microsoft Word document and upload as a resume attachment. Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.).
For questions about how applicants apply, please call (816) 235-1621, or if you are experiencing technical problems, please call (855) 524-0002.