UPD Reception Center Coordinator
California Polytechnic State University - San Luis Obispo - San Luis Obispo, CA
Full-time, Part-time

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Position Title

Admin Support Coord 12 Mo

Job Posting Title

Administrative Support Coordinator I - 12 Month

Regular / Temporary


Working Title

UPD Reception Center Coordinator

Full / Part Time


If part-time, indicate time base

Appointment Duration / End Date:

University Police

College / Division

Administration and Finance

Salary Range

$2,808.00 - $4,212.00 per month, plus any negotiated salary increase.

Pay Basis


Pay Plan


Position Description

***THIS INTERNAL RECRUITMENT IS OPEN TO CAL POLY EMPLOYEES ONLY (State, Corporation, and ASI)*** Under the administration of the Chief of Police, the University Police Department (UPD) is responsible for the safety, health and well-being of the university community. The University Police Department consists of two divisions; an Operations Division managed by an Operations Commander, and a Support Division managed by an Associate Director. The Parking and Events unit falls under the Support division. This position, under the general supervision of the UPD Business Analyst, provides a variety of administrative and specialized office functions in support of the University Police Department. This support includes coordination and oversight of the Reception and Live Scan areas providing department information to, and interacting professionally with, the public. The cashiering portion of this position has the primary purpose of accurately and efficiently collecting, receipting, reconciling and safeguarding all amounts paid to the University in accordance with federal, state, CSU and University policies and involves the use of business applications including T2 Flex & Microsoft Excel. This position will interact and maintain constant contact with various campus personnel (especially those in the University Cashier Office), including staff, faculty and students, and members of the public.

Minimum Qualifications (Staff Only)

EDUCATION AND EXPERIENCE: High school diploma or its equivalent. Type 45 wpm. Four years of general office support or technical experience. (Training at a vocational school or full-time college education may be substituted for two years of the required experience on the basis of one year of college education for 6 months of experience). LICENSES, CERTIFICATES, DEGREES, CREDENTIALS: Possession of a valid driver's license or the ability to obtain by date of hire. Ability to obtain certification for authorization to access the California Law Enforcement Telecommunications System obtained via training by the University Police Department.

Required Qualifications / Specialized Skills

Demonstrated customer service experience requiring a very high level of diplomacy and professionalism. Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems. Thorough knowledge and understanding of or the ability to quickly learn Fiscal policies and procedures to ensure financial integrity of areas of responsibility. Ability to read and understand printouts regarding customer's status with agencies such as DMV and other local, State, and National law enforcement agencies. Ability to communicate effectively with the campus community and the general public being sensitive to varied ethnic and social backgrounds. Ability to deal calmly and effectively with irate individuals. Ability to maintain strict confidentiality. Ability to establish and maintain cooperative working relationships with the campus community and general public. Ability to apply acquired skills and knowledge to effectively manage the Reception Center. Ability to anticipate and adapt to changes of established procedures. Ability to maintain appropriate, professional demeanor when dealing with customers and members of the campus community especially in high visibility situations. Ability to work independently with general supervision. Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines. Demonstrated ability to provide clear written correspondence and timely distribution of permits and accurate record keeping of permit issuance; ability to draft and compose correspondence and standard reports. Ability to make effective decisions and judgments under pressure, during conflict, and during emergency situations. Ability to analyze student employee's qualifications and experience and delegate appropriate tasks and assignments accordingly. Ability to supervise and train student workers. Through knowledge of English grammar, punctuation, and spelling. Thorough knowledge of office systems and ability to use a broader range of technology, systems, and packages. Ability to independently handle multiple work unit priorities and projects. Ability to apply independently a wide variety of policies and procedures where specific guidelines may not exist. Ability to perform standard business math, such as calculate ratios and percentages, track financial data, and make simple projections. Ability to handle money and make change in an expedient manner. Ability to observe and recall details and incidents. Ability to read and understand printed information and the ability to write/print clearly. Ability to direct customers with diagrams and maps. Excellent communication skills; ability to effectively communicate information in a clear and understandable manner, both verbally and in writing. Working knowledge of or ability to quickly learn University infrastructure, policies and procedures.

Preferred Qualifications / Skills

Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.

Special Conditions (Staff)

***THIS INTERNAL RECRUITMENT IS OPEN TO CAL POLY EMPLOYEES ONLY (State, Corporation, and ASI)*** Retired CalPERS members selected for this vacancy must request and be approved for reinstatement from retirement prior to the start date. Employment of retired CalPERS members will typically be for 90 days or less and must be for work requiring specialized skills or for a bona fide emergency to prevent stoppage of business. Must be able to work variable hours to provide coverage for staff vacancies. Must be able to work overtime, occasional holidays, and adjust working hours to meet departmental need and special events. May be called back periodically to perform work as needed on an emergency basis. Must be willing to travel and attend training programs off-site for occasional professional development. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Must be able to successfully pass a pre-employment background/fingerprint check. This position classification has been defined as non-exempt and is subject to overtime provisions of the Fair Labor Standards Act (FLSA).

Pre-Employment Conditions (Staff)

Background / Fingerprint

Benefits Eligible More Information


Job Open Date


Job Close Date


Review Begin Date

How to Apply

To apply, visit WWW.CALPOLYJOBS.ORG to complete the required online staff application and apply to requisition #102925. Applicants will have the option of attaching a Cover Letter, Resume and three Letters of Recommendation via the online employment system. Applicants needing computer/internet access may contact Cal Poly Human Resources at: (805) 756-2236, for information on available resources. Cal Poly is strongly committed to achieving excellence through cultural diversity & actively encourages applications of all qualified individuals. EOE

Internal Recruitment Only


Projected Start Date (Faculty Only)

Additional Information Contact Name (Faculty)

Additional Information Contact Phone (Faculty)

Additional Information Contact Email (Faculty)

Department Information (Faculty)