Unified Communications Engineer – NYC
The Woods Group - New York, NY

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Our NYC-based client is looking for
  • a lead engineer to implement and support small to mid-sized Unified Communications solutions and collaborate with their team on enterprise level projects. RESPONSIBILITIES Utilize project lifecycle approach to Unified Solutions support Act as team lead for small to mid-sized implementations and as a team member on large/enterprise level systems
  • Forge strong relationships with clients to create an optimal service experience and an opportunity to discover future business opportunities
  • Identify potential challenges that may impact our clients and proactively formulate responses and solutions
  • Communicate effectively with clients and team members
  • Create detailed technical documentation and diagrams including client system documentation and deployment templates and best practices guidelines
  • Retain existing Cisco and relevant non-Cisco certifications (i.e.VMWare, Microsoft, etc) or specializations and attain new ones as business needs require
  • Help develop and prepare training sessions and ensure documentation is finalized
  • 3+ years of relevant experience
  • . CCNA/CCNA Voice Solid experience with Cisco Unified Communications Manager, Cisco Unity Connection/Unity, including bulk administration, provisioning and management of endpoints and user accounts Strong experience with voice gateways: MGCP, SIP, H.323, SCCP, digital PRI/T1, analog FXO/FXS, Cisco Unified Border Element, media resources, SRST/SRSV
  • Experience with CME/CUE
  • Top notch IP routing/switching and QoS skills
  • Experience with:
    • Cisco Unified Contact Center Express
    • Cisco Unified Presence
    • Cisco audio and video conferencing
    • Traditional PBX and voicemail system integration to a UC environment
  • Excellent verbal and written communications skills

About this company
The Woods Group is an executive search firm, focusing on positions in New York, New Jersey and Connecticut, as well as nationwide. We...