Unix Systems Administrator / Unix Engineer
Apple Vacations - Newtown Square, PA

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Job Description:
MUST BE COMFORTABLE WITH WORKING IN A UNIX
ENVIRONMENT!!! There will be a UNIX technical phone
screen.
  • Create tickets for issues submitted by phone or email
  • Address and resolve problems in a timely and proactive
manner
  • Move equipment as needed (equipment includes but is
not limited to PCs, monitors and projectors).
  • Conduct appropriate follow-up to ensure that all
issues are resolved and the customer is apprised of the
situation.
  • Assure that all problems are thoroughly and accurately
documented to support the resolution.
  • Escalate problems that can not be resolved at Level 2.
  • Stay current on technology trends and maintain
technical proficiency.
  • Some weekend and off-shift work is required.
  • Perform other duties and tasks as assigned.
Job Requirements:
  • College degree plus 2 years experience; or 5 years of
relevant experience
  • Excellent problem-solving skills directly related to
the resolution of PC hardware/software issues.
  • Detailed knowledge of Windows workstation Operating
Systems
  • Knowledge of Unix administration
  • Demonstrated knowledge of basic networking concepts
  • Demonstrated knowledge of the following applications:
  • MS Office Suite
  • Lotus Notes
  • SAP
  • Citrix
  • Ability to effectively communicate and provide support
services via telephone
  • Ability to comfortably lift 50 pounds.
  • Strong customer service orientation
  • Excellent communications skills, both written and oral
  • Must be organized and detail-oriented with the ability
to prioritize assignments
  • Ability to work efficiently with a minimum of
supervision
  • Ability and a willingness to learn quickly.
Language:
  • English
  • Bi-lingual (English/Spanish), a plus
Skills : Information Technology - > Helpdesk

Apple Vacations - 2 years ago - save job
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