User Experience Researcher - New York
Google - New York, NY

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The area: Chrome and Apps
The web is what you make of it, and the Chrome and Apps team is helping the world make more of the web. From open-source pros to user-experience extraordinaires, the team develops products like Chrome OS, Gmail and Google Docs that help users connect, communicate and collaborate with others. Our consumer products and Enterprise platforms are giving millions of users at homes, businesses, universities and nonprofits around the world the tools that shape their web experience -- and changing the way they think about computing.

The role: User Experience Researcher
The User Experience (UX) team follows a simple premise: "Focus on the user and all else will follow." UX Researchers strive to learn what they need and want from our products and services. As a UX Researcher, You conduct independent research, analyze real user behavior and work with User Interface Designers, Products Manager and Engineers to improve our product features and develop new ones. Your work spans across all of Google's products, and you are encouraged to identify new opportunities for user experience improvements. We strive to the connect users to the magic of our products, and your job is to make that connection intuitive and accessible.

With considerable experience, you evaluate all the features contributing to user experience, providing expertise, collaborating internally and occasionally leading projects. You contribute new processes and identify product and use requirements.

Researchers are skilled in a wide range of quantitative and qualitative methodologies, such as usability studies, remote usability benchmarking, field studies, and other traditional user experience research methods. You will be responsible for all phases of the research process, from project conception, to implementation, to development of recommendations and evangelism. You will work closely with design, product, and engineering teams, and your findings will lead directly to making our users happier, the key to Google's success.

Collect and analyze user behavior through qualitative and quantitative methods such as benchmark studies, lab studies, interviews, surveys, and field studies.
Work with designers, product managers, engineers, and research managers to prioritize research opportunities in a fast-paced, rapidly changing environment.
Understand and incorporate complex technical and business requirements into research.
Evangelize research findings to diverse audiences through written reports and oral presentations.

Minimum Qualifications:
Master’s degree/PhD in computer science, human computer interaction, cognitive science, experimental psychology, anthropology, information science or related field. In lieu of education, 3 years of relevant experiences.
Experience integrating user research into product designs and design practices
Experience planning, executing, analyzing qualitative and quantitative research

Preferred Qualifications:
3 years of work experience in an applied research setting. Internet, search, and advertising experiences.
Excellent interpersonal, communication, negotiation, and collaboration skills.
Strong understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase.
Excellent working knowledge of the principles of experiment design; knowledge of statistics is a plus
Experience with programming and scripting a plus
Remote usability testing tools, such as Keynote or UserZoom a plus

About this company
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