Who we are:|
Merkle is the largest privately-held customer relationship marketing agency in the United States. As a leading provider of fully integrated customer relationship marketing solutions, we provide the framework for organizations to apply quantitative strategies to their marketing programs across mass, direct, and digital media. By combining a complete range of marketing, technical, analytical and creative disciplines, Merkle works with clients to design, execute and evaluate connected CRM programs. With more than 1,600 employees globally, Merkle is headquartered near Baltimore in Columbia, Maryland, with additional offices in Boston; Denver; Little Rock; Minneapolis; New York; Philadelphia; Pittsburgh; San Francisco; and Shanghai.
At Merkle, we are avidly intent on being a company where exceptionally talented people want to work and clients want to do business. Our employees are engaged in solving complex client issues, and we work hard to ensure that we are keeping our employees happy – these things drive us. Merkle has been experiencing sustained 25% growth since 1989, and we hire individuals that thrive in a growth environment. We are people centric culture and proud of the recognition we have received including:
Advertising Age A-List: Top Agencies to Watch in '12;
SmartCEO Magazine as a Future 50 Company ’11;
Baltimore Magazine-Best Places to Work 2009, 10, 11
David Williams named to the “Power 20 List” in Baltimore Business Journal ’11
What we need : A VP, Client Partner who:
Is passionate about forming and driving successful client relationships
Has experience in managing growth and evolution of relationships between $5 million and $15 million in annual net revenues (this excludes media spend).
Can lead complex multi dimensional engagements that combine agency services, data management, consulting, and large technology deployments.
Possesses a charismatic, engaging personality and can successfully interact with senior/executive level client contacts
Has the ability to grow client relationships through new strategies and innovative ideas
Is an accomplished meeting leader and presenter
Is a high energy leader, with the ability to motivate and build high performing teams and keep them inspired, engaged and excited
Has extensive experience driving CRM and database marketing solutions
What you will do: The Client Partner owns and manages a portfolio of strategic clients (or in some cases one major client) and serves as the accountable executive. The VP is responsible for the delivery of Merkle solutions, building and growing executive relationships, and meeting and exceeding growth and profitability goals, while assuring high levels of client and employee satisfaction. He/she will manage accounts with an entrepreneurial style, driving strategy and innovation to grow the business, utilizing Merkle’s various subject matter experts and consultants. Reporting to the General Manager of Financial Services, TheClient Partner will:
Own a set of clients, responsible for overall client satisfaction and the continuing growth and evolution of those clients over time.
Effectively manage all commercial aspects of the client relationship including contracts, pricing, profitability, internal revenue and profit forecasting.
Accurately plan and forecast revenue growth to achieve year over year increases of at least 20%
Directs team activities to ensure full collaboration and partnership and leveraging the company’s full complement of resources to support the business
Engage with senior level client contacts across all areas of the client’s business on a regular basis, delivering a continuous flow of business-building ideas, while securing relationship and performance feedback
Develop and drive account plans, processes, and strategies that improve results for clients, while growing the account portfolio
Continually increase knowledge of the clients’ business (and industry) often serving as the clients’ first line consultant
Provide leadership and direction to client teams and business unit personnel, fully leveraging all direct and indirect resources and ensuring optimal levels of productivity, service, communications, & quality in a matrix environment for assigned clients.
Effectively plan work, communicate changes and, troubleshoot problems, assuring that client and company commitments are kept
Work closely with the sales team to develop proposal/presentation content and strategy for new business pitches
Effectively “on-board” new client relationships
Proactively work to assure a highly engaged team staffed with top talent. Hires, retains, develops and engages top level talent that inspires the trust and confidence of our clients and in turn becomes the reason why clients want to work with us
Relevant undergraduate degree required with advanced degree preferred.
Minimum of 10 years experience in direct marketing and CRM.
Experience working in a top tier consulting organization (Accenture, PWC, IBM, Rosetta, etc.) preferred.
At least 10 years experience presenting to and working with senior level client contacts.
At least 5 years recent experience in growing and managing complex client relationships in an agency environment.
Experience in online and off line media and channel engagement.
Experience working in a matrix environment and managing teams within a dynamic, fast-paced, and ever-changing environment.
Experience in Financial Services, specifically retail banking, a strong plus.
Typical travel requirement of 30% to 50% including internal to Merkle,with clients and prospects, and industry events. Travel will fluctuate with activity and opportunity and at times the requirement will be greater.