First point of contact for Park N Fly customers; Greet incoming customers while selling PNFs ancillary services such as Car Wash Car Rental & Oil Change.
1) In a Self-Park Facility: Ensure proper flow of van traffic into and out of Ground Transportation, assist with baggage, and radio key numbers to dispatch in double parking/valet scenarios.
2) In a Valet Facility: determine the customers parking preference and offer other services, inspect vehicles for damage and record condition, account for and secure vehicle keys for customer, coordinate vehicle pick up by Runner/Valet.
Essential Duties and Responsibilities:
Explain the added value of PNFs Ancillary Services and sell these products to meet goals.
Communicate with cashiers, valet runners, key room attendants, drivers and car parkers, via two-way radio and/or intercom to provide service in particular areas of the parking lot.
Explaining the service process to customers to meet sales goals.
Greets incoming customers, get pertinent information for valet or double-parking procedures and communicate further actions required of the customer in a clear and concise way.
When valet parking and taking the customers keys, checks vehicles for existing damage, points out to customer and marks on the envelope/key tag.
Maintains and ensures efficient operation to provide three to five minute service to incoming customers by direct communication with the van drivers and car parkers.
Use strong, clear and concise communication skills when interacting in person with the public and when using the two-radio radio.
Be flexible with work shifts/hours, including overtime, to service late flights, peak volume periods, vacated shifts, and other emergency situations.
Follow all Company work rules and procedures as set forth in the Operations Policies and Procedures Manual and through managements instruction.
Contribute to the profitability of the Company by meeting and exceeding ancillary sales goals, closely monitoring vans and ensuring customers service expectations are met to capture their repeat business.
Additional Duties and Responsibilities:
Other duties as assigned.
Key Competencies: The following competencies strongly contribute to the success of an individual in this position.
Customer Service: Ability to explain and sell valuable ancillary services to customers. Manages difficult or emotional customer situations, solicits customer feedback to improve service, responds to requests for service and assistance, and meets commitments.
Diversity: Shows respect and sensitivity for cultural differences, educates others on the value of diversity, promotes a harassment-free environment, and builds a diverse workforce.
Ethics: Treats people with respect, keeps commitments, inspires trust of others, works with integrity and ethically and upholds organizational values.
Professionalism: Approaches others in a tactful manner, reacts well under pressure, and treats others with respect and consideration regardless of their status or position.
Dependability: Follows instructions, responds to management direction, takes responsibility for own actions and keeps commitments, commits to long hours of work when necessary to reach goals, completes tasks on time or notifies appropriate person with an alternate plan.
Teamwork: Balances team and individual responsibilities, exhibits objectivity and openness to others views, gives and welcomes feedback, contributes to building a positive team spirit, able to build morale and group commitments to goals and objectives.
Foundation Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to drive various vehicle types with either an automatic or manual transmission may be required.
Must not have more than three moving violation in the last 3 years.
Must have a professional appearance.
Must be personable and customer service oriented.
Minimum of 21 years of age.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Flexibility to occasionally move and lift bulk items up to fifty (50) pounds.
Upper and lower body mobility sufficient to raise arms overhead, stretch, reach, turn, bend, walk, and climb stairs required.
Required to stand up to four hours uninterrupted.
Educational/Vocational/Previous Experience Recommendations:
High School diploma or equivalent degree preferred.
Minimum of three years driving experience and/or customer service experience required; or equivalent combination of education and experience.
Traffic, noise, weather, vehicle fumes, crowded accommodations.
S2 - Park N' Fly - 13 months ago