Veterans Service Officer - Durham
North Carolina Office of State Personnel - Durham County, NC

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The North Carolina Department of Administration is seeking applicants for a Veteran’s Service Officer position for our Veterans Affairs Division location in Durham, North Carolina (Durham County). This position assists veterans and their dependents by first assessing their needs, and then taking appropriate action to file all available benefits on their behalf.

This position will serve as a Veterans Service Officer for the Division. Responsibilities include assisting and coordinating with District Service Officers (DSO’s) and County Veterans Service Officers (CVSO’s). This assistance includes working on difficult cases which may include contacting the Department of Social Services, contacting lawyers, doctors, other professionals and the general public in obtaining information needed when working as the claimant’s advocate. Work in this position involves quasi-legal assistance to veterans and their dependents in securing benefits under the laws administered by the US Dept. of Veterans Affairs. Position also requires some travel to counties and districts, to include public appearances, as well as interacting with veteran’s organizations and federal officials. Position is responsible for providing assistance to CVSO’s when needed. Requirements for the position include gathering supporting documentary evidence and presenting claims for benefits before the U.S. Department of Veterans. Work will require extensive knowledge of Title 38 CFR, M-21, and NCGS 165 as well as the ability to act as a veterans advocate. Position also requires some travel to counties and districts, to include public appearances, as well as interacting with veteran’s organizations and federal officials. Position is located in Durham , NC (Durham County).

Knowledge, Skills and Abilities / Competencies:

In filing claims, the Service Officer must possess interviewing skills, interpersonal skills, and the ability to listen to and understand the veterans they are working with. The preferred applicant will have a thorough knowledge of State and Federal laws, rules and regulations pertaining to veteran’s services and benefits and functioning’s of the Veterans Administration; as well as ability to recognize the needs of veterans and their dependents, determine the course of action to be followed, and pursue action to a justifiable conclusion. Preferred applicant will possess the ability to establish and maintain favorable working relationships with other members of the department, other government agencies, service organization and the general public as well as some knowledge of the human anatomy and the effect of disease and injury to the body and some knowledge of human psychology. Applicant should have favorable interpersonal/customer service skills, supervisory experience and experience working with a personal computer and Microsoft Office software packages.

Minimum Education and Experience Requirements:

Graduation from a 4-year College or University and 2-years’ experience as a Veteran’s Service Officer Trainee or in related Veterans’ Service work; or an equivalent combination of training and experience. If no qualified applicants are considered for this position at the advertised classification, trainees will be considered at a different progression rate of pay.

NESSESARY SPECIAL REQUIREMENTS : Applicant must be an honorably discharged veteran who served on active duty in the United States Armed Forces during the period specified in Section 101, Title 38, U.S.C. and as required for membership in certain veteran’s organizations. The applicant, after training and completion of written exam, must meet all requirements to be recognized by the U.S. Dept. of Veterans Affairs as an Accredited Representative for the NC Division of Veterans Affairs and other veterans’ organizations as required. Year for year veteran’s service experience may only be substituted for education. Candidate must attach a copy of their DD-214 (Member 4) form to the State application. Candidate must have a valid NC Driver’s License and an acceptable driving record.

Supplemental and Contact Information:


All applicants must complete and submit a State application for employment using the new NEOGOV Online Job Application System ( ) located on the NC Office of State Personnel (OSP) Job Seekers website for the State of North Carolina. To receive credit for your work history and credentials, you must list the information on the online application form. Any information omitted from the application cannot be considered for qualifying credit. Attached or incorporated resumes (including Text Resume’s on application form) WILL NOT be used for screening for qualifying credit. Other attachments (except a DD-214 copy) will also be accepted, but not used in screening for qualifying credit. Applicants are required to scan and attach a copy of their DD-214 (Form 4) or discharge orders if they wish to obtain veterans preference.

The NC Department of Administration uses Merit-Based Recruitment to select the most qualified applicants to fill positions subject to the State Personnel Act. Applicants are asked to document competencies related to the position for which you apply on the State application. A competency is defined as a set of behaviors or duties that reflect skills, knowledge and abilities.

Information on applying for positions using the NC Office of State Personnel NEOGOV On-Line Application System can be found on the Office of State Personnel Job Seekers website at under the “Get Help / FAQ” link.

Normal processing time for applications is 45 days from the closing date of the posting. Please note that no “status update” phone calls or e-mails will be returned. You will be notified of the outcome for the position you apply for either verbally or in writing.

NC Department of Administration
Human Resources Management Office
Attn: Bob Schultz, Recruitment Specialist
116 W. Jones Street
Raleigh, NC 27699-1322
Phone: 919-807-2487

North Carolina Office of State Human Resources - 17 months ago - save job