Virtual Transition Specialist- AZ
RiseSmart - Phoenix, AZ

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Transition Specialist - Virtual:
Transition Specialist
As a Transition Specialist supporting our Transition Concierge clients, you will be based from a home office, preferably in the West or Central Regions. If selected for this opportunity, you will participate in paid online training, for which you will be compensated on an hourly basis (flexible part time hours) . Once you are certified on the Transition Concierge process and technology, you will officially join the network and be eligible to take on outplacement projects for our clients. Over time, the Transition Specialists who maintain the best efficiency metrics and client satisfaction will be provided with the most opportunities to take on new work.

About RiseSmart

RiseSmart is a dynamic fast paced Silicon Valley venture backed HR Technology Company. RiseSmart provides Next-Gen Outplacement solutions. The company leverages a semantic job search technology platform, proven methodologies, and one-on-one support to help employers with their workforce strategy, and displaced employees with their career strategy. RiseSmart drives significant ROI to organizations by offering affordable pricing, reducing severance costs and unemployment taxes for outplacement services.

RiseSmart has won several awards, the recent ones being the Golden Bridge Awards and the Stevie Awards for the Most Innovative Company, The Red Herring Top 100 Companies in North America and the Global 100 Award, and the Bay Area Best Places to work for 2011 and 2012 and just recently was awarded “Cool Vendor for Human Capital Management for 2012” by Gartner.

Job Description
RiseSmart’s Transition Concierge service is an alternative to traditional outplacement firms - it is an efficient and cost-effective transition management solution focused on what transitioning employees need most: a new job.

As a Transition Specialist, your main focus is to assist each of your clients in getting a new job fast. You role will be divided into two areas of responsibility: Customer Service (20-30%) and Job Search Coaching (70-80%). In addition, you will be required to document all of your activity so that we have a full and accurate picture of each client.

The Transition Specialist is responsible for communicating via telephone and email the details of the RiseSmart Transition Concierge outplacement package to the client’s transitioning employees as well as providing ongoing support for these customers, provide customer service and issue resolution as required, and act as liaison to other RiseSmart service providers including resume writers, job search specialists and technical support. In addition, the Transition Specialist is responsible for coaching the client employees on their job search, working one-on-one with them as they work through our proprietary job search program, and provide such services as mock interviews, interview preparation, information on networking best practices and other information as requested. Position entails a high volume of telephone and email responsibilities. In addition, the Transition Specialist must build a strong rapport with their clients by making them feel cared for and motivated to move forward.

Skill Set

5-10 years of recruiting, staffing or human resources experience
Strong customer service skills
Excellent communication skills – written and oral
Excellent listening skills
Multi-tasking and strong organizational skills
Outstanding follow up skills are critical
Excellent rapport building skills – a “natural ability” to make clients feel cared about
Strong sense of empathy, positive outlook, ability to motivate others
Proficient with basic computer skills
Bachelors Degree Preferred
Experience in career services, job search or outplacement programs a plus.
Strong comfort level communicating with senior level executives


Personal Computer meeting specific requirements.
High Speed internet service with 512 Kbps or better broadband internet access (Cable or DSL; no satellite or dial-up)
Windows XP, Vista, or Window 7 with Internet Explorer 7.0 / Firefox 3.0 or better
A home location where you can commit to work uninterrupted by others and one that is free from background noise such as: family members, appliances, traffic, pets, TV/music, etc.
Home office should be located in PST, MST, or CST time zone.

What We Offer

A fun work environment in a fast growing start up
Opportunity to grow in responsibility and experience

About this company
3 reviews
Headquartered in Silicon Valley, RiseSmart Inc. was founded in 2006 with the goal of helping displaced employees find new jobs, fast....