Virtualization Specialist (Job #13609)
SmartSource - Chicago, IL

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SmartSource Inc is seeking a Virtualization Specialist for a contract to hire position in Chicago, IL

This person will be a core member of our Technical Operations Center (TOC) team. As a member of this team, you will be reporting into the TOC Site Manager and working closely with help desk, server, and network technicians. You will work within ATS and customer environments; as well as working with management and engineering teams to roadmap, plan, and implement VDI architecture and support strategies. In order to succeed, you must be experienced in industry VDI standard best practices, technical configurations, designing, implementing enterprise class VDI environments, end user, backend support, and customer service.

Job Responsibilities
  • Manage and support virtualization environments as it relates to virtual desktops, applications, servers, and network
  • Collaborate extensively with software architects, software engineers, test engineers, and infrastructure engineers to ensure a stable virtual environment
  • Engage with customers regarding products, enhancement process; document and manage customer requirements and expectations
  • Follow process and suggest process improvements
  • Act as the central point of contact (CPOC) and escalation point for virtualization support and troubleshooting
  • Train other team members on support and troubleshooting techniques relating to virtualization
  • Document and communicate virtualization architecture and support guidelines and instructions
  • Analyze the virtualization environment and provide recommendations for health, stability, and scalability
  • Manage system patches, updates, and upgrades
  • Gather, organize, and prioritize feature requirements; write use cases
  • Develop and manage preventative maintenance procedures and standards for virtual environments
  • Participate in customer status and workshop meetings
  • Consult directly with OEMs on advanced technical troubleshooting issues
  • Provide advanced incident support, problem support, and request fulfillment
  • Resolve virtual environment outages and provide root cause analysis
Required Qualifications
  • 7+ years work experience within IT services (managed services preferred)
  • 5+ years experience with enterprise class VDI solutions
  • Proven track record in architecting, managing and supporting enterprise VDI environments
  • Experience in identifying customer segments through quantitative and qualitative research, and skills in strategy and business development
  • Complete understanding of all service delivery and service level management
  • Proven business analytical skills, interpersonal, verbal, and analytical skills
  • Experience in writing feature specifications including use case development
  • Experience in desktop remoting protocols like RDP, HDX, PCoIP and network acceleration technologies, collaboration, and real time audio-video remoting technologies
  • Experienced with Citrix XenDesktop, XenApp, and XenServer
  • Experienced with VMware ESX, VMware Server, vSphere, vCenter, vFabric, and ThinApp
  • Experienced with VCE Vblock
  • Experience with configuration and systems and Infrastructure software products
  • Knowledge of systems administration or desktop management systems a plus
  • Past experience with Citrix, Microsoft or VMware technologies
  • Experience administering LiquidWare Statusphere preferred
  • Experience administering Citrix EdgeSight preferred
Desired Certifications
  • Information Technology Infrastructure Library Foundations Version 3 (ITIL Foundations v3)
  • VMware Certified Professional 5 – Desktop Design (VCP5-DT)
  • VMware Virtual Infrastructure (VI5.0)
  • Citrix Certified Enterprise Administrator (CCEA)
  • Citrix Certified Integration Architect (CCIA)
  • Citrix CCA, CCAA, XenDesktop 5, XenApp 6.5, XenServer 6
Educational Background
  • BA/BS required, preferably in Computer Science
  • MUST be able to pass a drug test, and background check
Should you be interested, please send a copy of your current resume and a contact phone number where you can be reached.

Jackleen Koon
Recruiting Account Manager

sologig - 13 months ago - save job - block
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