Voice Communications Consultants
Request Technology-Craig Johnson - Dallas, TX

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  • Position can be located in most major US Cities*
  • Must be a Permanent Resident, and have a Bachelors Degree*
  • Must be open to travel Monday thru Friday, always home on weekends*
Prestigious Global Professional Services Firm is currently seeking Voice Communications Consultants with Cisco, Avaya, or Genesys design and deployment experience.

Key Responsibilities May Include:
Develop network detailed designs in the following areas: Voice (VoIP, unified communications) and Contact Center (IVR Self Service, Multi-media Routing, CTI and Application Integration) Perform assessments of existing client contact center infrastructure and document "as-is" environments, as required Implement contact center infrastructure (Hands-on engineering, configuration, testing, operations support) Work with clients to develop high-level technology strategies with supporting roadmap and business case support Plan, organize, and manage contact center design and or implementation projects Organize project work into client presentations outlining findings and recommendations. Project management activities including work planning, status reporting, client relationship management, and project financial management. Establish and maintain good working relationships with clients. Participate in internal and client-facing meetings, prepare reports and presentations Develop internal white papers and knowledge capital on contact center technology topics 100% Travel Basic Qualifications:
Minimum two years experience designing and deploying voice and contact center capabilities Minimum two years experience with one of the following: Voice Over IP (VOIP), Call Routing, Computer Telephony Integration (CTI), Voice Portal and Interactive Voice Response (IVR) and Contact Center Performance Reporting Hands-on experience with one or more of the following vendor products: Cisco IPCC/CVP, Avaya Contact Center, Genesys CIM/GVP Bachelors Degree Preferred Skills:
Minimum 3-6 years experience in contact center infrastructure design, engineering, implementation, and/or support Minimum 3-6 years experience in project management Detailed technical knowledge in one or more of the following areas: Contact Center Routing Platforms (ACDs), IVR and Call Queuing, IP Telephony, Peripheral Gateway and Legacy ACD Integration, CTI and Telephony Application Integration Experience with network service providers (eg, carrier routing for toll services) Vendor certifications are strongly preferred (eg, CCVP) Proficiency in Microsoft Office. Must possess good verbal and written communication skills. Enjoy working in fast paced, dynamic environment. Ability to multi-task and have the ability to meet deadlines. Strong time-management and organization skills. Willing to travel 100% of the time. Location: preferably major US city Professional Skill Requirements:
Eagerness to contribute in a team-oriented environment Ability to work creatively and analytically in a problem-solving environment