Under the direction of the Regional Manager, the WIC Nutrition Services Assistant is responsible for providing a variety of clerical duties in support of WIC program operations; provides customer service to program participants and applicants; educating participants on non-nutrition issues such as program orientation, including the use of food instruments and determines eligibility of WIC participants. This position may include training for eligibility to become a certified California WIC Nutrition Assistant (WNA).
Customer Support 50%
Responsible for checking-in participants by determining eligibility, gathering applicant information, verifying income, calculating eligibility for program services, accurately prints and issues food instruments, coordinates and provides service referrals as necessary, obtains participant anthropometric measurements and screens for blood work. May issue breast pumps under the guidance of professional staff.
Group Education and Orientation 25%
Provides orientation information regarding voucher usage to new participants; Leads group education (non-nutrition) to participants on topics such as program orientation and the use of food instruments. Participates in community outreach efforts in local areas.
Clerical Support 20%
Schedules and coordinates WIC appointments; processes and maintains program records, files and documentation; copies, faxes and files documents; updates and maintains client records; performs ISIS data entry and generates reports; maintains inventory control of forms and supplies.
Other Duties and Responsibilities as Assigned 5%
Participates in staff meetings and trainings as needed.
High School Diploma or equivalent
1-year of previous WIC experience or Social Service Experience
Experience leading group discussions
Required Knowledge, Skills, and Abilities
Knowledge of the WIC Program and community nutrition with emphasis on maternal, infant and child needs
Knowledge of group education and adult learning techniques
Knowledge of anthropometric measurement and blood work screening process
Knowledge of health promotion and disease prevention
Knowledge and competency using word processing applications, spreadsheets and internet applications
Ability to interact and communicate clearly and effectively in a professional manner, both orally and in writing
Ability to maintain strict confidentiality of participant, employee and agency records
Ability to work well in a fast paced environment and to work with a multi-cultural staff and participant population
Ability to identify errors and missing documentation
Ability to travel throughout San Diego County and work at various WIC Offices
Ability to arrive to work on time, understand and follow posted work rules and procedures
Ability to relate well to others within the WIC project environment and interact effectively with coworkers
Ability to organize, lead and/or facilitate group discussions/classes
Ability to be well organized, meet deadlines, display detail orientation and possess good judgment and common sense
Ability to display sensitivity to ethnically and culturally diverse individuals, communities and organizations
This description incorporates the most typical duties performed. It is recognized that other related duties not specifically mentioned may also be performed. The ability to report to work on time; follow directions from a supervisor; interact effectively with co-workers; understand and follow posted work rules and procedures; accept constructive criticism; for managers and supervisory personnel to lead and manage others; and to maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers and management.
Preferred Experience/Special Skills
Bilingual in English and Spanish
Indoor, office environment
Some travel to other WIC offices and off-site locations for general meetings or provide back up support
Fingerprint clearance is required prior to hire
Job Close Date
Jobs close at 4pm PST
Additional Instructions for Applicants
Certain SDSURF positions must undergo background and other screening, which may include criminal history, credit history, health examination,
fingerprinting, or other screening criteria which the SDSURF determines
necessary for business purposes. Where such requirements are known,
they will be stated in the job posting. By accepting a position with
SDSURF, you are agreeing to undergo such screenings at any time during
your employment with SDSURF if it is determined necessary for business