WS007 - Teller Specialist II
VyStar Credit Union - Jacksonville, FL

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Provides efficient, quality Teller service to VyStar members and VyStar business members in a lobby or drive thru environment. Performs and documents transactions in accordance with applicable federal, state, and local statutes and regulations. Abides by VyStar policies, procedures and Teller balancing standards. Maintains a professional appearance at all times. The position has opportunities for advancement through the “Teller Specialist Steps” program.

  • Incumbent must display a friendly, professional demeanor. Required to greet each member with a smile and refer to the member by name as appropriate while conducting transactions. Uses strong listening skills to understand the member’s needs.
  • Incumbent is responsible for handling a cash drawer and meeting balancing standards. Balances cash and checks at the end of each day. Researches and resolves any outages before reporting overage or shortages to Lead Teller or Teller Supervisor. Adheres to security procedures. Works cooperatively in a team environment and has appropriate balance between individual responsibilities and teamwork.
  • Responsible for handling numerous personal and business account transactions, including but not limited to deposits, transfers, and withdrawals. Sells traveler checks, gift cards, credit card cash advances, and redeems savings bonds. Post transactions from night and lobby drop boxes. Will answer member routine questions. Uses each member contact to strengthen and enhance the member’s service experience through continued relationship building.
  • Responsible for check proofing. Must validate all checks received during a course of a day. Remain compliant with all VyStar procedures for check holds.
  • Builds member relationships by identifying opportunities and informing members of VyStar products and services. Refers members to see a Member Relationship Specialist or another department depending on the need identified.
  • Will occasionally lift and carry heavy coin and cash boxes weighing 20-30 pounds. Incumbent is expected to follow procedures on the Info Center regarding the proper way to lift heavy objects.
  • Other duties as assigned, including Member Relationship Specialist duties, as career building activities and to assist the branch as needed.
  • As assigned may assist in the balancing of the ATMs, branch opening and/or closing, and safe deposit box access.
  • Assists members with Internet Banking and Magic Touch questions.
  • Other duties as assigned, including Member Relationship Specialist duties, as career building activities and to assist the branch as needed.
  • Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job.
 Focus Focus your full attention by carefully listening to and observing your client or member.

 Connect Consistently be friendly and approachable. Demonstrate you care.

 Understand Listen empathetically and ask questions. (70%/30%)

 Counsel Recommend solutions based on your client’s or member’s needs and objectives.

 Advance Ensure that member's expectations were exceeded.

Verify necessary follow-up action.


Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management.

The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.

Experience and Education:

Six months prior experience in cash handling and public contact is preferred. Candidate must exhibit well-developed communication skills and have a congenial attitude in dealing with people. Teller experience with a financial institution is preferred.


The minimum formal education required for this position is a high school diploma or its equivalent. Preferred computer experience in a window based system.

Employee will be expected to continue their education and training through study and completion of various courses and certifications. The expectation is for the courses to be completed within the 1st year of employment.

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