ARAMARK Parks and Destinations - Monterey, CA

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ARAMARK is a leader in professional services, providing award-winning food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world. The company is recognized as the industry leader in FORTUNE magazine's "World's Most Admired Companies," and as one of America's Largest Private Companies by both FORTUNE and Forbes magazines. ARAMARK seeks to responsibly address issues that matter to its clients, customers, employees and communities by focusing on employee advocacy, environmental stewardship, health and wellness, and community involvement. Headquartered in Philadelphia, ARAMARK has approximately 255,000 employees serving clients in 22 countries. Learn more at www.twitter.com/aramarknews.

Our Parks and Destinations group specializes in serving consumers; recreational and entertainment needs in national and state parks, zoos, aquariums, science centers, museums and other day-use cultural attractions.

The scope of our operations includes operating lodging, conference and meeting space, houseboats and other marine activities, retail merchandise shops, fine dining restaurants, and interpretive tours in some of this country’s most pristine protected lands and national parks.

We have been active partners with the National Park Service and various zoos, aquariums, and other cultural attractions for over 20 years, providing high-quality visitor services in numerous locations across the United States in over 12 states. We are considered a premier provider of professional services by clients and competition alike, committed to providing high-quality recreation, hospitality and authentic experiences to clients and visitors from all over the world.

Some of the national and state parks in which we operate include:

Asilomar Conference Center, California
Denali National Park, Alaska
Glacier Bay, Alaska
Lake Powell Resorts and Marina, Arizona
Zephyr Cove Resort & Marinas, Nevada
Mesa Verde National Park, Colorado
Olympic Peninsula, Washington
Togwotee Mountain Lodge, Wyoming

Position Summary:
The Waiter/Waitress establishes a welcoming atmosphere from the minute they first greet guests at their table. The Waiter/Waitress records and inputs accurate food and beverage orders into the SMS Touch POS System, delivers food and carries service trays while demonstrating exemplary guest service skills. The Waiter/Waitress also assists food & beverage workers, bartenders, bussing attendants and kitchen staff to ensure smooth restaurant operations. This position requires individuals with the ability to be service-minded and committed to providing outstanding guest satisfaction.

Essential Functions:
Greet guests immediately as they arrive at their tables
Record accurate Food and Beverage orders and input into SMS Touch POS Systems
Maintain a strong working knowledge of restaurant menu and daily specials – be able to give full descriptions of food and beverage items and know full product details including allergy information
Maintain a watch for underage patrons by checking the identification of customers to ensure they meet alcohol age legal requirements
Carry service tray in order to deliver and serve food and beverages to table
Work with bartenders in order to process drinks orders
Work with kitchen staff to coordinate and collect orders efficiently
Complete all bussing attendant duties when required
Provide guests with check in a timely manner
Must be able to develop strong cashier skills - handling cash, traveler’s checks and credit cards in a safe and accurate manner
Must be proficient in counting money, providing guests with change whenever needed. Able to count and balance working bank
Maintain daily side work –ensuring any required logs are completed in a timely manner
Ensure a clean and pleasant atmosphere of restaurant at all times. Maintain cleanliness and product standards and ensure all trash is correctly disposed of
Maintain positive attitude in high stress situations
Go the extra mile and follow through to ensure guest satisfaction
Must be able to work with diverse populations in a supportive and positive manner
Diplomatically handle guest complaints – always be polite and maintain a professional manner
May be required to train other employees, educating them on menu items and other aspects of the role
May be required to serve food in the bar area
May be required to work at banquets and special functions – serving and keeping food & beverage areas stocked
May be required to prepare banquet facilities by setting up and breaking down chairs, tables, buffets, center pieces
May be required to set up china, glassware and place settings
Must be flexible and willing to work a varied schedule
Know and abide by all state liquor laws
Other duties as assigned
Know and comply with all company policies and procedures regarding safety, security, emergencies and energy
Report to work on time and in complete uniform
Other duties as assigned

Status and Scope:
Reports to the Food and Beverage Manager
Position requires a strong customer service focus, strong communication skillsand a positive attitude
Must be able to work efficiently – prepared to help wherever needed
Must have the ability to lift food trays

Should be able to work all department shifts
Previous restaurant and food service experience
Outgoing personality and friendly manner
Must meet state age requirements to serve alcohol
Must have a valid TIPs card
Must complete Serve Safe Food Handlers certification
Must be fluent in the English language both spoken and written – able to read & interpret documents such as safety rules, ARAMARK Alcohol Regulations, operating and maintenance instructions and procedure manuals
Minimum of 1-2 years Serving experience is required

Equipment Used:
Calculator, Printer, POS System, Hand Truck, Computer

Travel Requirements: Little or No Travel ( >10%)

Lifting Requirements:
MEDIUM - Lifting 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.

Physical Requirements: BENDING CONSTANT









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