Ward Clerk ( Job Number: 229155 )
Kaiser Permanente 3,457 reviews - Honolulu, HI

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Under direct or indirect supervision of supervisor, contributes to patient care by performing clerical and non-professional tasks directly and indirectly related to patient care and unit functioning. Responsible and accountable for tasks delegated.
Essential Functions:
Answers phones in unit and manages calls appropriately; takes phone reports from lab, diagnostic imaging, and other departments accurately, and delivers to proper nurse; calls and schedules clinic appointments for patients who need help, when directed by RN/LPN; refers all calls from physicians to appropriate nursing staff
• Uses system to order entry for appropriate departments; uses system to access test results from appropriate departments; uses system to verify ADT information; uses manual system when computer is down
• Answers PTS and keeps station ready and available; retrieves medication and supplies and delivers to proper place/person
• Reports maintenance problems immediately
• Reviews face sheet for errors; prepares chart and kardex on admission; orders outpatient or old charts and ensures receipts; assembles chart and maintains in proper order; ensures that patient weight, allergies, pap smear, and consents are on chart; records changes in physician or other basic data and updates in computer system; files final reports of diagnostic tests promptly in right chart; maintains inpatient chart by thinning, preparing new forms, etc.; processes chart to prepare for patient transfer; pulls chart and prepares it for discharge; compiles discharged patient’s chart and puts into proper order
• Maintains inventory of unit supplies; orders non-stock items as directed; orders stock items to maintain par level; maintains inventory of unit/departmental/hospital forms and chart; transport/arranges for transport of supplies and equipment between units or departments as needed
• Xeroxes and processes charts and other documents as directed by supervisor or RN
• Communicates ADT information to admitting department and shift supervisor/bed control
• Answers nurse call console and refers patient calls to appropriate person
• Picks-up blood/blood products from lab as directed by RN, non-controlled medications from pharmacy, and supplies/equipment from other departments
• Calls acuity forecast to staffing office by designated times; tallies and completes daily acuity sheets; calls updated acuity; completes additional tasks on individual units per standards/procedures or supervisor instructions
• Transcribes physicians orders to appropriate medical record and other forms accurately; completes request forms/orders entry for diagnostic tests, consultations, referrals; schedules special tests with in-house and outside agencies and documents appointment; makes arrangements for patient transport to outside agencies and departments
• Transmits messages and other pertinent information to appropriate staff members; picks up, sorts, and delivers unit and patient mail
• Remains calm in emergency patient care/unit situations
• Completes required in-services annually; participates in orientation of new clerical staff
• Demonstrates knowledge, skills, and abilities necessary to provide care and/or service appropriate to age groups served
• Performs other duties and accepts responsibility as assigned
Basic Qualifications:
Post high school coursework in Medical Terminology
• Current BLS for Healthcare Provider CPR or CPR/AED for the Professional Rescuer certification
• Type 30 wpm
• Demonstrated knowledge of and skill in conflict resolution, decision making, customer service, influence, interpersonal relations, oral communication, problem solving, teamwork, written communication, organizational skills, time management, and initiative
• Talking to co-workers, customers, outside vendors, and on the telephone
• Reading, writing, speaking, and understanding English
• Training/giving and receiving instructions
• Mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration, and alertness
Preferred Qualifications:
Experience in transcribing physician’s orders, computer skills, and setting up and maintaining file systems
• Post high school coursework in commercial or vocational secretarial science

About this company
3,457 reviews
At Kaiser Permanente, all of us, from accounting, sales and IT, to our care delivery teams on the front lines, stand for Total Health....