Ward Clerk ( Job Number: 229155 )
Kaiser Permanente - Honolulu, HI

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Under direct or indirect supervision of supervisor, contributes to patient care by performing clerical and non-professional tasks directly and indirectly related to patient care and unit functioning. Responsible and accountable for tasks delegated.
Essential Functions:
Answers phones in unit and manages calls appropriately; takes phone reports from lab, diagnostic imaging, and other departments accurately, and delivers to proper nurse; calls and schedules clinic appointments for patients who need help, when directed by RN/LPN; refers all calls from physicians to appropriate nursing staff
• Uses system to order entry for appropriate departments; uses system to access test results from appropriate departments; uses system to verify ADT information; uses manual system when computer is down
• Answers PTS and keeps station ready and available; retrieves medication and supplies and delivers to proper place/person
• Reports maintenance problems immediately
• Reviews face sheet for errors; prepares chart and kardex on admission; orders outpatient or old charts and ensures receipts; assembles chart and maintains in proper order; ensures that patient weight, allergies, pap smear, and consents are on chart; records changes in physician or other basic data and updates in computer system; files final reports of diagnostic tests promptly in right chart; maintains inpatient chart by thinning, preparing new forms, etc.; processes chart to prepare for patient transfer; pulls chart and prepares it for discharge; compiles discharged patient’s chart and puts into proper order
• Maintains inventory of unit supplies; orders non-stock items as directed; orders stock items to maintain par level; maintains inventory of unit/departmental/hospital forms and chart; transport/arranges for transport of supplies and equipment between units or departments as needed
• Xeroxes and processes charts and other documents as directed by supervisor or RN
• Communicates ADT information to admitting department and shift supervisor/bed control
• Answers nurse call console and refers patient calls to appropriate person
• Picks-up blood/blood products from lab as directed by RN, non-controlled medications from pharmacy, and supplies/equipment from other departments
• Calls acuity forecast to staffing office by designated times; tallies and completes daily acuity sheets; calls updated acuity; completes additional tasks on individual units per standards/procedures or supervisor instructions
• Transcribes physicians orders to appropriate medical record and other forms accurately; completes request forms/orders entry for diagnostic tests, consultations, referrals; schedules special tests with in-house and outside agencies and documents appointment; makes arrangements for patient transport to outside agencies and departments
• Transmits messages and other pertinent information to appropriate staff members; picks up, sorts, and delivers unit and patient mail
• Remains calm in emergency patient care/unit situations
• Completes required in-services annually; participates in orientation of new clerical staff
• Demonstrates knowledge, skills, and abilities necessary to provide care and/or service appropriate to age groups served
• Performs other duties and accepts responsibility as assigned
Basic Qualifications:
Post high school coursework in Medical Terminology
• Current BLS for Healthcare Provider CPR or CPR/AED for the Professional Rescuer certification
• Type 30 wpm
• Demonstrated knowledge of and skill in conflict resolution, decision making, customer service, influence, interpersonal relations, oral communication, problem solving, teamwork, written communication, organizational skills, time management, and initiative
• Talking to co-workers, customers, outside vendors, and on the telephone
• Reading, writing, speaking, and understanding English
• Training/giving and receiving instructions
• Mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration, and alertness
Preferred Qualifications:
Experience in transcribing physician’s orders, computer skills, and setting up and maintaining file systems
• Post high school coursework in commercial or vocational secretarial science

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