Wounded Warrior Project Alumni Applicants : If you are a Wounded Warrior Project Alumnus and wish to apply, please click here . Attach a copy of your resume along with the title of the position you are applying for. After you have submitted your resume via email to the Warriors to Work team through the above link, please continue to the bottom of the job description to formally apply online to the opportunity. If you are not an Alumnus with Wounded Warrior Project please continue to the bottom of the page to submit your resume.
Provide help line assistance, internal and external resource services, and outreach to wounded military service members and their caregivers/families. Provide Wounded Warrior Project program participation assistance and record feedback.
Essential Job Functions:
Enable wounded warriors to cope, adjust, and thrive post-injury; support wounded warriors’ caregivers and family members
Assist in development and training of WWP Resource Center helpline guidelines and best practices
Serve as a WWP subject matter expert on PTSD and TBI
Provide referral assistance for help within and outside of WWP
Develop communication guidelines and training for various helpline situations; assist in development of help line best practices
Respond to inbound warrior and caregiver callers or inbound emails via contact queue; call out or email out to warriors and caregivers for follow-up, progress tracking, and engaging in our programs
Comprehend strategic objectives and help develop strategies to achieve them
The employee’s job functions include but are not limited to those mentioned above.
Assist in developing communication guidelines and training for various helpline situations, including life-threatening
Where applicable, will assist in training and mentoring coordinator level staff
Proficiency in emailing and helpline email etiquette, phone systems and helpline phone etiquette, and database entry; Salesforce data entry a plus.
Proficiency in the use of Microsoft Office programs, MS Word, Outlook, MS Excel, and MS PowerPoint
Excellent oral and written communication skills
Must have excellent organizational skills, interpersonal skills, problem solving abilities, ability to prioritize work
Must be able to effectively handle multiple priorities with a strong attention to detail in a fast paced environment
Must be a team player, ability to communicate with diverse personalities, tactful, mature and flexible
May require shift rotation, to accommodate extended resource center hours
May require occasional travel
Master’s degree in Social Work, Rehabilitation Counseling, Addictions, Sociology, Psychology, or related field. Minimum requirement of three (3) years business related experience required.
Experience with suicide or life-threatening situations
Experience with help lines or non-profit service call/contact centers
Experience with military/ veteran population with PTSD and TBI
Wounded Warrior Project is an Equal Opportunity Employer:
It is Wounded Warrior Project policy to provide equal employment opportunity for all applicants and employees. Wounded Warrior Project does not unlawfully discriminate on the basis of race, national origin, sex (including pregnancy and childbirth, or related medical conditions), color, religion, ancestry, age, physical or mental disability, legally-protected medical condition, family care status, veteran status, marital status, sexual orientation, or any other basis protected by state or federal laws.