Web Advisor Coach/Supervisor
Bluehost - Orem, UT

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Web Advisor - Technical Support Coach/Supervisor

Job Description :
Motivate a team of Technical Support Engineers through performance coaching, career planning and setting educational objectives.

Job Responsibilities :
  • Participate in quality calibration and validation sessions.
  • Improve productivity and quality by highlighting deficiencies and recommending change in tools, training, processes, reporting and employee engagement.
  • Facilitate customer resolution for escalated calls and engage the necessary technical support.
  • Trains and instructs employees.
  • Provide constructive feedback on a developing system of incentives and internal recognition for hard work and success.
  • Contribute to new product ideas, assist in implementation and workshop issues.
  • Create team-building exercises to increase productivity and the environment.
Experience Required :
  • Demonstrated Leadership abilities and to be achievement oriented.
  • Excellent analytical and problem solving skills, combined with the ability to provide quick resolution to problems.
  • Strong communication skills.
  • The ability to monitor staff, enforce policies objectively, and ensure productivity.
  • The ability to set goals and assist a team of agents to meet expectations.
Education and Experience Required :
This position requires at least a high school diploma and two years of technical support experience, preferably in a supervisory or lead role.

Monster - 11 months ago - save job - block
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