Welcome Center Representative/PBX Operator
The Bicycle Casino - Bell Gardens, CA

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DESCRIPTION

Answers telephones and directs calls. Acts as Liaison between Casino customers and the Gaming Section and keeps the customer informed about promotions and Advertising/Marketing programs by performing the following duties.

DUTIES

Greets patrons as they enter the casino.Assists patrons with directions to and from the casino as well as offering alternative routes.Assists with greeting and hosting Special Events and VIP parties.Answers a high volume of telephone calls with an appropriate, cheerful, and helpful greeting.Directs calls to appropriate extension.Takes and relays messages in a prompt and efficient manner. Screen calls when requested. Responsible for Coat Check and Lost and Found.Facilitates customer concerns and directs them to the appropriate person or assists them through the proper channels.Maintains current information regarding promotions at The Bicycle Casino throughout the casino.Maintains logs and tournament results for The Bicycle Casino and other casinos for customer viewing. Distributes/disseminates tournament calls and provides detailed and accurate information for players.Updates jackpot information on our web site.Posts results of all tournaments and distributes results to approved media outlets.Coordinates hotel accommodations and transportation arrangements for VIP customers at the direction of Gaming Management or Executives.Maintains logs for hotel compos, shipping, and media trafficking.Performs data entry for The Bicycle Casino player tracking, Rewards system, and marketing promotions as needed while entering data for marketing promotions.Files and maintains Player Rewards applications and Tournament results.Processed Player Rewards cash outs. Assists and researches Player Rewards points inquiries.Maintains inventory on promotional supplies such as Drawing tickets, Raffle drums, Winning information forms, Prize logs, etc.Handles all incoming Tournament calls and provides detailed and accurate information for players.Must be available to work on call and overtime when necessary.Must be available to work all shifts as needed.Other job-related duties as assigned.

QUALIFICATIONS

High School diploma or General Equivalency degree (GED) plus 3 years casino operations and /or marketing experience and/or training: or equivalent combination of education and experience. Must be 21 years of age. Greets patrons as they enter the casino.Assists patrons with directions to and from the casino as well as offering alternative routes.Assists with greeting and hosting Special Events and VIP parties.Answers a high volume of telephone calls with an appropriate, cheerful, and helpful greeting.Directs calls to appropriate extension.Takes and relays messages in a prompt and efficient manner. Screen calls when requested. Responsible for Coat Check and Lost and Found.Facilitates customer concerns and directs them to the appropriate person or assists them through the proper channels.Maintains current information regarding promotions at The Bicycle Casino throughout the casino.Maintains logs and tournament results for The Bicycle Casino and other casinos for customer viewing. Distributes/disseminates tournament calls and provides detailed and accurate information for players.Updates jackpot information on our web site.Posts results of all tournaments and distributes results to approved media outlets.Coordinates hotel accommodations and transportation arrangements for VIP customers at the direction of Gaming Management or Executives.Maintains logs for hotel compos, shipping, and media trafficking.Performs data entry for The Bicycle Casino player tracking, Rewards system, and marketing promotions as needed while entering data for marketing promotions.Files and maintains Player Rewards applications and Tournament results.Processed Player Rewards cash outs. Assists and researches Player Rewards points inquiries.Maintains inventory on promotional supplies such as Drawing tickets, Raffle drums, Winning information forms, Prize logs, etc.Handles all incoming Tournament calls and provides detailed and accurate information for players.Must be available to work on call and overtime when necessary.Must be available to work all shifts as needed.Other job-related duties as assigned.

The Bicycle Casino - 12 months ago - save job - block
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