Win7/Office 2010 Rollout Technicians- OH
American IT Solutions - Bedford, OH

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American IT Solutions is seeking a Win7/Office 2010 Desktop Support Technician for a contract assignment through 12/31 in Bedford, OH. Position pays up to $18.50/hr. based on experience. This is an immediate need!

Position Description;

This position will provide, under direct or general supervision, technical support of personal computers (PC's) in a network environment, including the delivery, installation and setup of such systems in the end-user community. Includes installation of approved software as well as the diagnostics of basic hardware and software problems encountered by the end-users and the maintenance of all equipment in good working order in a defined company division.

  • Maintain PC’s and printers; minimizing downtime
  • Install PC hardware and software for end-users
  • Work with end-users to develop an understanding of the needs and uses of their PC’s; including hardware, software and printers
  • Analyze and diagnose problems reported by end-users
  • Resolve complex end-user issues in consultation with Sr. and/or Lead Analyst
  • Track and update all problem calls through corporate tracking system
  • Be asked to take ownership over other various IT related projects
  • Monitor the Desktop Support Queue & help maintain the SLA guidelines set.
  • Develop & Maintain Desktop Process documentation
  • Assist in the evaluation of new computer hardware and software.
  • Offer suggestions to improving team development and practices.
  • Ability to motivate and be part of a team by fostering collaboration and teamwork.

Windows XP/7, MS Office 2003/2010, HP & Lenovo Desktop and Laptop support experience


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American IT Solutions