Work From Home - Customer Service Representative
Enterprise Rent-A-Car - Charlotte, NC

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The Contact Center for Enterprise Holdings, EAN Services, LLC currently has several openings for full-time Work From Home Customer Service Representatives . Customer Service Representatives are responsible for offering exceptional service and using creative problem-solving skills to resolve customer concerns in regards to a variety of requests. Working from home as a Customer Service Representative, you will answer general customer and branch inquiries, resolve concerns or complaints related to rentals, research reservations, communicate branch policies, and handle roadside assistance calls all while learning policies, procedures, and systems for Enterprise, National, and Alamo Car Rental brands.

We are looking for individuals who thrive on a challenge and truly want to provide services that exceed the expectations of each and every one of our customers. Our ideal candidate is customer-focused, highly detail-oriented, and able to consistently produce results. We are looking for extremely reliable individuals who can adapt to change, absorb and apply new information, and who have the determination to learn detailed processes.
  • Must be a North Carolina resident living in the Charlotte metropolitan area
  • Must be available for a 6 week virtual training class (Monday - Friday from 9-6pm CST)
  • The starting pay for this position is $12 per hour
  • Schedules will include working days, evenings, and weekends

Responsibilities:
  • Provide exceptional customer service and collect required information from the customer on every call per established criteria
  • Use experience to identify customer needs and handle accordingly
  • Demonstrate sincerity and empathy when appropriate by using the proper voice/tone pitch and word choice
  • Provide timely and accurate information reflecting a customer-oriented image for the company
  • Demonstrate and maintain professional oral and written communication with customers, co-workers and other company staff
  • Communicate information considered unsatisfactory by customers in a tactful manner
  • Offer alternatives and options to overcome objections
  • Adhere to shift assignments in a 24 hr/7 day operation
  • Accept repetitive work tasks performed in a confined work area
  • Proven ability to become an expert in all related applications, policies, and the vehicle rental process
Knowledge/Skills/Abilities:
  • Ability to remain resilient, project patience and empathy, and provide excellent customer service when dealing with stressful situations
  • Increased level of problem-solving and decision-making skills
  • Ability to draft professional correspondence through email
  • Ability to utilize multiple computer programs at the same time
  • Exhibit professional, courteous and friendly behavior
  • Ability to probe for additional information in a professional manner
  • Attention to detail and ability to focus on current task with office distractions
  • Accurate typing and data-entry skills

Qualifications:
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Must be at least 18 years old
  • Minimum 1 year of continuous work experience at the same employer
  • Minimum 1 year customer service experience; previous customer/escalation support experience preferred
  • Must have basic computer navigation skills and knowledge of Microsoft Office Applications
  • Must be able to work 40 hours per week
  • Must be able to work a structured schedule that includes evening hours
  • Apart from religious observation, must be available to work both weekend days (Saturday & Sunday)
Work From Home Requirements:
  • Must be a North Carolina resident living in the Charlotte metropolitan area
  • Have permanent residence with a defined working space that is clean, ventilated and quiet
  • Working space with working smoke detector, fire extinguisher, and first aid kit
Work From Home Technical Requirements:
  • Computer (PC, no Mac)
  • OS Version: Windows XP SP3 or Windows 7 (Windows Vista and Windows 8 are not supported)
  • Computer USB Headset with Microphone or PC speakers and microphone
  • High speed Internet access provided by a cable or DSL provider (Satellite broadband does not meet our requirements).
    • Minimum up load speed of 1000 kbps (1.0 mbps)
    • Minimum down load speed of 3000 kbps (3.0 mbps)
    • Use of wireless and WiFi “air cards” is prohibited
** Enterprise reserves the right to verify that your PC meets or exceeds the following requirements.

Enterprise Rent-A-Car - 17 months ago - save job - block
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About this company
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Enterprise Holdings is in the driver's seat in the global car rental business. Through its Enterprise Rent-A-Car, Alamo Rent A Car,...