Xerox/HP Technician
MRC a Xerox Company - Timonium, MD

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Xerox Technician

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Position Overview
Looking for an HP certified technician. This person is also responsible for maintenance and repair of HP Printers, and Xerox equipment located at an onsite facility.

Compensation and Benefits Package to include •
Medical, dental and vision insurance plan options available with 30 days of hire. •
Short/Long term disability plan options •
401k retirement plan options •
401K matching programs

Major Responsibilities •
Performs full range of maintenance and repairs on assigned products to include technical diagnostics, break/fix, installation, removal and customer call assistance. •
Manage call activity and perform associated administrative tasks •
Provide customer training on assigned products in accordance with current field procedures •
On-site maintenance and repair of copier and multi-functional products in an efficient and cost effective manner. •
Ensure a high level of customer satisfaction. •
Maintain current technical knowledge. •
Maintain all company issued tools, computers, phones, etc. •
Use diagnostic tools, service aids, and product schematics to assess and resolve equipment and system failures. •
Attend meetings as necessary or required. •
Attend in-house or off-site training as directed. •
Requires valid driver’s license, clean driving record and minimum levels of auto insurance. •
Proficient in Software. •
Proficient in Macintosh and PC platform computer workstations.

Desired Qualifications •
AA degree in electronics or other related field •
A+ Certification •
Previous industry related experience on Xerox or Hewlett Packard equipment •
Proficiency using MS Office Suite (PowerPoint, Word, Excel & Outlook) •
Must have valid driver's license and minimum levels of auto insurance coverage •
Personal drive and internal motivation toward high achievement •
Ability to work collaboratively and effectively in a team-oriented environment •
Manual lifting up to 50 pounds. •
Excellent computer software aptitude •
Strong electro/mechanical skills or equivalent experience. •
Strong communication skills, organizational skills, and time management. •
Attentive to details. •
Critical thinking skills to assist in problem solving. •
Strong Teamwork and customer relations skills. •
Able to handle more than one responsibility at a time. •
Independent work skills and able to work under deadlines.

MRC Overview:
MRC, Global Imaging, a Xerox company, has great opportunities for Copier and Duplicator Technicians at our California locations. We are looking for professionals who want to join a growing company with a great reputation and unlimited capabilities.

We are one of California's leading technology and services company specializing in workflow solutions and office systems. From document management to collaborative communication tools and multifunction systems, we provide the broadest portfolio of technology and services for companies of any size and in any industry. To bring comprehensive solutions to the market, we partner with Xerox, whose unrivaled name recognition, unsurpassed quality and extensive array of document processing products and services has made them the industry leader.

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