e-Book Operations and Client Service Coordinator
Hachette Book Group - New York, NY

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• Coordinate day-to-day production for all third-party titles distribution clients who elect to have Hachette produce content for them;
• Help coordinate HBG digital projects including: illustrated titles, digital-only, enhanced e-books, and other special edition EPUB-based products, with Product Development Manager;
• Manage schedules and inventory control for special and client-based digital projects;
• Function as primary contact for internal production teams and vendors for assigned projects;
• Oversee QA of special projects in partnership with editorial and managing editorial teams; manage QA directly for third-party clients;
• Implement and monitor distribution client standard design protocols;
• Serve as primary point of contact for distribution clients in support of HBG distribution business


• Bachelor's degree
• 2-3 years experience in digital publishing
• Strong knowledge of with Outlook, Excel, Access
• Experience with XML, ONIX, EPUB, OeB, and other e-book-related data formats
• Experience in trade book publishing and production processes related to e-book creation
• Excellent communication and interpersonal skills
• Candidate must be detail- and accuracy-oriented and have the ability to balance many projects in a fast-paced, deadline-driven environment while maintaining high standards of quality

• Strong communication skills (verbal and written) with the aptitude to communicate effectively in both individual and group settings regardless of audience
• Must be results driven, and take appropriate steps to achieve goals while taking ownership of situations as needed
• Excellent organizational skills with the ability to multi-task, prioritize and manage time effectively while also ensuring accuracy of work through attention to detail
• Operates ethically: admits mistakes, treats others with respect, trust, and dignity, demonstrates honest and ethical behavior, and follows through on commitments and agreements

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Hachette Book Group goes by the book. The division of Hachette Livre is home to book publisher  Little, Brown and hardcover, mass market,...