The Store Manager is responsible for inspiring the performance of their associates, for setting the example for customer service and selling, as well as ensuring all day to day operational standards and compliance with policies and procedures are met. The Store Manager is responsible for training the associates assigned to their store, as well as, maximizing sales and profits by taking ownership of the store operations. Establish control-related standards and procedures.
Years of Related Professional Experience: 4+.
4+ years of management experience including at least 2 years within a retail store environment; apparel retail experience preferredBachelor's degree required or an additional 2 years of related experience may be substituted in lieu of a degreeMust be able to accommodate scheduling expectations by supervising store a minimum of 5 full shifts per week, including weekend, evening, and holiday shifts.
Experience building and leading a team.
Strong interpersonal skills, must be engaging, flexible, motivating, and
Strong written and verbal communication skills
Strong problem solving skills, must be results driven and solution oriented.
Strong time managing and stress management skills.
Proven ability to maximize sales and store profitability
Experience managing and executing to operational standards
Experience analyzing and utilizing store financial information (such as P&L
statements and metrics) to drive results
Passionate and knowledgeable about fitness activities and fashion
Ability to lift up to 30 lbs
Must be able to use a ladder, bend and stoop to retrieve stock
Must be able to stand and move about the store for full shifts (shifts are
typically 8 hours)
Must have visual acuity and be able to use a point of sale system
1. Live the Brand
Understand and anticipate the needs of the Enthusiast by living an active lifestyle focused around our product categories
Inform and inspire with first hand knowledge and product expertise
2. Lead a Successful Team
Recruit, hire and retain brand-right associates who actively reflect our brand position in order to meet the needs of the business.
Develops team and formulates succession plans to maximize the opportunity for internal promotions and contribute to the growth of the retail business.
Hold team accountable to performance expectations through goal setting, open + honest communication, coaching, and performance management
Successfully on-board and train team in: selling, customer service, product knowledge, visual standards, and operations
Ensures compliance with all HR/Payroll requirements according to established standards and practices including new hires, rehires, position changes, suspensions, and terminations
Communicates with District Manager regarding all employee relations, day to day operations and any compliance related matters. Partners with DM/Human Resources and direct reports to set goals for personal skills development.
3. Service + Selling
Ensures team members provide excellent customer service as outlined in the lucy BACE training program.
Monitors, evaluates and coaches associate performance on a weekly/monthly basis to meet team and individual sales goals and metrics
Drive a best-in-class service experience that exceeds our customer’s expectations, inspires customer confidence and creates loyalty to the brand
4. Merchandise Management
Lead + execute all visual merchandising communication and standards as directed
Ensures proper maintenance of sales floor and stock room to create a neat, clean and well presented store
Train and ensure compliance of lucy’s inventory and loss prevention policies to minimize loss and maximize sales
Support store marketing events; grow relationships with fitness professionals in the community through the LUCY PRO program to generate brand awareness and drive traffic
Demonstrate knowledge of local market demands and competitors to find opportunities for business growth and development
Partner with the Store Support Center to determine local brand-right marketing opportunities and community involvement participation; implement to company standards
6. Operations + Business Management
Clearly communicate and implement all policies and procedures
Manages payroll and store scheduling to meet business needs, ensure proper coverage, maximize sales and conversion opportunities and meet payroll guidelines
Minimize controllable expenses and protect bottom line contribution
Accountable for store opening and closing duties including cash management and banking
Read and interpret reports, metrics, and financial data and use this information to drive results
Maintain a safe and healthy workplace; partner with the Store Operations Department to resolve store maintenance issues as well as preventive maintenance