Hilton Garden Inn - Jacksonville, FL

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The Hilton Garden Inn Jacksonville Southbank is look for a service champion to assist in our restaurant, and banquet departments!

The purpose of this position is to provide a personalized, exceptional dining experience for our guests through friendly, attentive, and responsive service.

Duties and Responsibilities:
  • Make guests feel comfortable by providing a warm welcome.
  • Provide a unique and personalized dining experience.
  • Respond promptly and courteously to all guest requests.
  • Anticipate guest needs.
  • Dazzle guests with alcohol and menu knowledge.
  • Assess guest preferences and make thoughtful recommendations.
  • Answer questions about food, beverage, and other restaurant or hotel functions and services.
  • Take food and beverage orders and enter them in POS system, which relays orders to the kitchen and bar.
  • Perform running side work along with opening and closing duties throughout shift as required by service station assignment.
  • Maintain a clean and organized work and service area.
  • Ensure guests are satisfied with their food, beverage, and service.
  • Prepare final bill; present check to guest; accept payment; process credit card charges or make changes (if applicable).
  • Teamwork – offer or ask to help fellow team members as situations arise.
  • Thank guests by name (if a credit card is used) and invite them to return.
  • Carry plates and/or trays.
  • Have FUN!
  • Fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
  • Must be 18 years or older to serve alcohol
  • Minimum of one (1) year experience as a server in a high volume full-service restaurant
  • Ability to work weekends, holidays, and special events unless approved by manager
  • Good communication and organizational skills
  • Working knowledge of beer, wine, liquor, and common drink recipes
  • High level of honesty and integrity
  • Ability to take direction while working quickly and efficiently
  • Knowledge of and adherence to all alcohol related laws
  • A basic knowledge of dining room and service procedures and functions
  • Basic math skills and the ability to handle money and operate a POS system
  • Ability to hand-carry a minimum of three (3) plates.
  • Must be willing to have FUN.

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