‹    BACK TO LIST

Email Skills Test

The email skills assessment test will provide insight into a candidate’s ability to appropriately determine the best email strategies to reach specific end results. Candidates are asked to evaluate real-life scenarios through text and images, including how to effectively organize and track emails, understand email functions, and maintain email best practices. The email skills assessment test will measure a candidate’s ability to:

  • Utilize key features to reach a target audience.
  • Strategically search for, categorize, and flag email messages.
  • Manage email settings and interpret notifications.

element-grad-cap   ABILITIES EVALUATED

  • Ability to use basic email operations and address lines when composing and sending messages
  • Ability to manage incoming messages through folder systems, tags, and rules

element-grad-cap   QUESTION FORMAT

  • Multiple Choice

element-grad-cap   LANGUAGE

  • English

element-grad-cap   DIFFICULTY

  • Easy

WHY TEST?

In the world of business, email serves as a proven, cost-effective means of streamlining communication between internal and external parties. Whether reaching out to an international client about a potential sale or collaborating with an onsite team to develop a new marketing strategy, leveraging email to effectively communicate affects the productivity and profitability of an organization directly.

A qualified candidate is accomplished in understanding email functions and following standard guidelines to relay information in a timely manner that is pertinent to operational efficiencies. The email skills assessment test can quickly help target a candidate skilled in responsibly communicating via email.

The email skills assessment test helps predict a job candidate’s ability to:

  • Compose meaningful correspondence, ensuring successful delivery to the appropriate contacts.
  • Systematically organize emails to easily track, access, and reference information at a future date.
  • Make sure an email gets to the correct recipient, and only that recipient.

Use this email skills assessment test to quickly and easily screen entry-level or experienced candidates, including administrative assistants, executive assistants, sales representatives, customer service representatives, or any other position that depends on email to write, send, or receive communication essential to operational success.

EXAMPLE QUESTIONS

Sample Question 1

You want to email a client and send a copy of the email to your boss. You don’t need your boss to respond, but you want your client to know that your boss saw the email.

Where should you click to accomplish this?

  1. A
  2. B
  3. C
  4. D
  5. E

 

Sample Question 2

You signed up to receive a daily email newsletter from an organization you support. After three days, you still don’t see the e-newsletter in your inbox.

What should you do to find this message?

  1. Add the organization’s email address to your address book
  2. Empty your trash folder and refresh your inbox
  3. Search your archive folder
  4. Check your spam folder
  5. Email the organization with your full name

RELATED JOBS

  • Administrative & Customer Support
  • Business Operations & Management
  • Legal
  • Personal Service
  • Technology

ABOUT THE AUTHOR

The Email Skills module content was developed by the Indeed Assessment Science Team, with expertise in Industrial/Organizational Psychology, Instructional Design, Education, and Graphic Design. In addition, team members worked in collaboration with subject matter experts (SMEs). Indeed’s SMEs are required to demonstrate experience performing at a high level, supervisory experience, or responsibility for defining requirements for those jobs that require email skills.