Cognitive & Psychometric
- Attention to Detail Test
- Critical Thinking Test
- Memorization and Recall Skills
- Problem Solving Skills Test
- Email Skills Test
- Basic Word Processing Proficiency with Microsoft Word
- Intermediate Word Processing Proficiency with Microsoft Word
- Accounting Compliance Skills Test
- Bookkeeping Skills Test
- Business Goal Alignment Assessment for Supervisors
- Business Math Test
- Classroom Management Test for Elementary Teachers
- Customer Focus and Orientation Skills Test
- Data Entry Test
- Delivery Driver Vehicle Maintenance Test
- First Aid Skills Test
- Food Service Problem Solving Skills Test
- Interpersonal Skills Test for Supervisors
- Lesson Planning Skills Test for Elementary Teachers
- Marketing Aptitude Test
- Merchandise and Supply Storage Management Test
- Mechanical Quality Monitoring Assessment
- Mechanical Skills Test: General Aptitude
- Nursing Skills: Patient Focus and Orientation Test
- Organizational Skills Test
- Project Management: Budget Management Skills Test
- Retail Shelf Stocking Assessment Test
- Sales Negotiation and Influencing Skills Test
- CRM Skills for Salesforce
- Technical Support Test
- Time Management Assessment for Supervisors
- Typing Test
- Work Safety Aptitude Test
- English Speaking Test
- English Writing Test
Food Service Problem Solving Skills Test
- Ability to appropriately ensure customer satisfaction and handle conflict in a food service setting
- Ability to prioritize tasks to maximize customer experience
- Ability to suggest products based on customer needs
- Multiple Choice
Energetic, results-driven professionals in the food service industry are instrumental in growing customer loyalty and business profits by delivering exceptional customer service. With the ability to seamlessly transition between various responsibilities, a focused employee is capable of staying attentive to customer needs during peak hours, prioritizing and coordinating tasks appropriately, and maintaining composure in high-stress situations.
Applying critical-thinking skills to draw conclusions, thinking strategically to plan ahead, and identifying methods to improve processes are valuable attributes for a food service industry professional. This food service assessment aids you in simulating how a job candidate organizes and processes information to achieve favorable, profitable results.
The assessment helps predict a job candidate’s ability to:
- Consider customer dietary restrictions and preferences when recommending menu items and options.
- Respond politely and positively to seating or food order requests.
- Prioritize the demands of multiple customers according to their importance.
Use this food service problem-solving assessment to quickly and easily automate the screening process for entry-level or experienced candidates, including hosts, servers, bartenders, food runners, cooks, or any other applicable position in the restaurant industry that requires using sound judgement to streamline processes, complete tasks in a timely fashion, and provide quality customer service.
Sample Question #1
Your customer wants a pizza that is gluten-free and organic. Based on the menu below, which option should you recommend?
○ Pepperoni pizza on cauliflower crust
○ Pepperoni pizza on almond crust
○ Sausage and onion pizza on almond crust
○ Sausage and garlic pizza on cauliflower crust
○ Onion and broccoli pizza on thin crust
○ Onion and broccoli pizza on almond crust
Sample Question #2
You are a server on a busy Saturday night. There are many more food tickets in the window than usual, and you know that may cause a delay in food preparation. Which of these options would be most effective at providing a high quality of service?
○ Wait next to the food window for most of your shift to keep an eye on your tickets
○ Encourage your guests to order dishes that will be easy for the kitchen to prepare
○ Politely ask the cooks if they can move your tickets up to the front of the line
○ Inform your tables that the food may take a little longer than usual tonight
○ Ask a manager to inform your tables that the food will take longer than usual
- Restaurant Manager
ABOUT THE AUTHOR
The Food Service: Problem-Solving Skills module content was developed by the Indeed Assessment Science Team, with expertise in Industrial/Organizational Psychology, Instructional Design, Education, and Graphic Design. In addition, team members worked in collaboration with subject matter experts (SMEs). Indeed’s SMEs are required to demonstrate experience performing at a high level, supervisory experience, or responsibility for defining requirements for those jobs that require problem-solving skills in the food service industry.