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Mandarin Chinese Written Proficiency Test

The Chinese test for English-speakers helps you assess if candidates possess the necessary real-world language skills to understand and respond to emails and text messages from colleagues, supervisors, and customers. The candidates will be asked to read messages written in simplified Mandarin Chinese characters touching on industries like travel, tourism, sales, and hospitality. Candidates will also be asked to look at signs posted on bulletin boards and buildings in order to break down their meaning and choose the best multiple-choice answer to summarize that meaning.

Questions inside the Chinese proficiency test determine a candidate’s skill level in:

  • Identifying what a customer is requesting.
  • Responding appropriately to customer emails.
  • Understanding directions from an authority figure.
  • Determining the best way to continue a written conversation.
  • Picking out relevant details to accurately summarize messages.

element-grad-cap   ABILITIES EVALUATED

  • Ability to understand and summarize meaning in written Simplified Mandarin
  • Ability to respond appropriately to requests written in Simplified Mandarin

element-grad-cap   QUESTION FORMAT

  • Multiple Choice

element-grad-cap   LANGUAGE

  • English

element-grad-cap   DIFFICULTY

  • Easy

WHY TEST?

The Written Simplified Mandarin for English Speakers module is intended to measure a candidate’s ability to understand and summarize meaning in written Simplified Mandarin through multiple-choice questions. A candidate’s performance on this module demonstrates the extent to which he or she responds appropriately to requests written in Simplified Mandarin. It is recommended that you use this module in combination with other selection and hiring processes to measure only those knowledge, skills, abilities and/or other characteristics that are 1) job-related and 2) required for a candidate’s first day on the job.

EXAMPLE QUESTIONS

Sample Question 1
Your job is to respond to customer emails. You have a Frequently Asked Questions document to look up the answers. Read the customer email below and then choose the most appropriate response.

Frequently Asked Questions about Current Sale
Sale Period: Dec 10 – 20
Products on Sale: Electronics and Furniture
40% off of selected electronics
Free delivery on all furniture
*For customers with a membership, we offer free delivery for a total purchase of over $50.

你好,

我想问下,圣诞节在线购物除了电子产品之外还有哪些促销活动吗?购买家具类产品的话,提供送货上门吗?送货都是免费的吗?

谢谢!

Which of the following answers correctly answers the customer’s question?

A. There is a promotion this Christmas season
B. 40% OFF on Electronics and Furniture
C. Free delivery service for everyone
D. Only Furniture offers free delivery services
E. A member who spends over $50 enjoys free delivery

Sample Question 2

You receive an email from a customer regarding applying for a visa to go to Japan.

您好,
我是李女士,我是中国公民。打算下个月去日本。请问去日本的自由行签证需要银行存款证明吗?
李女士
2017年9月20日

Which response is the most appropriate?

A: No, you don’t need to show your birth certificate
B: Yes, you do need bank statements with your application
C: Your visa application has been approved
D: You don’t have enough money in your account to be approved for a visa
E: The visa fee is going up in 2018

RELATED JOBS

  • Administrative & Customer Support
  • Sales & Retail
  • Travel

ABOUT THE AUTHOR

The Written Simplified Mandarin for English Speakers module content was developed by the Indeed Assessment Science Team, with expertise in Industrial/Organizational Psychology, Instructional Design, Education, and Graphic Design. In addition, team members worked in collaboration with subject matter experts (SMEs). Indeed’s SMEs are required to demonstrate experience performing at a high level, supervisory experience, or responsibility for defining requirements for those jobs that require Simplified Mandarin written communication skills.