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Supervisory Skills: Directing Others

This assessment for supervisors requires candidates to listen to audio clips and read prompts that reflect challenging real-life workplace situations. Questions in the test measure a candidate’s
ability to maximize productivity to meet both company and team goals, while nurturing strong, trusting relationships with direct reports.

Candidates will be asked to rate the effectiveness of a supervisor’s response when handling work issues, as well as choose the best solutions to address employee problems related to productivity, communication, and strategic alignment with company goals.

Covering situations ranging from an employee asking his boss for advice to meet an important deadline, to specific methods for encouraging teams to meet their goals, the test reveals a candidate’s ability to:

  • Listen attentively to employee concerns.
  • Handle time management issues.
  • Balance workloads effectively and evenly.
  • Provide support to employees asking for advice.
  • Deliver effective employee performance reviews.

element-grad-cap   ABILITIES EVALUATED

  • Ability to direct and motivate others to achieve work objectives
  • Ability to assess the performance of others to identify improvements or corrective actions

element-grad-cap   QUESTION FORMAT

  • Situational Judgment Test

element-grad-cap   LANGUAGE

  • English

element-grad-cap   DIFFICULTY

  • Easy

WHY TEST?

Supervisors with exceptional business goal alignment skills know how to translate overarching, big picture company goals into smaller tasks and realistic objectives that keep employees working towards the organization’s purpose. Hiring an open, approachable
supervisor with the ability to make employees feel valued and essential to the operation of the business has the power to improve productivity, cohesion, and morale, and empowers team members to reach their full potential.

But how do you know if a leadership candidate will set achievable goals that are in line with your company’s strategic objectives and successfully provide support, guidance, and direction to a team? The business goal alignment test will reveal critical
insights about a candidate’s suitability for the job and give you an effortless way to identify and hire the strongest supervisor candidates.

The business goal alignment assessment for supervisors predicts a job candidate’s ability to:

  • Clearly communicate completion expectations for each stage of a project.
  • Track goal progress by maintaining an environment of open, honest communication.
  • Set realistic goals that take advantage of each employee’s individual skills and talents.
  • Actively listen to team members’ concerns to meet goals faster and more efficiently.
  • Support team members who fail to attain goals with the resources needed to succeed.

Use this powerful business goal alignment test to automate the initial screening process for leadership positions, including supervisors, managers, or any other roles requiring employees with big-picture thinking skills and goal setting expertise.

EXAMPLE QUESTIONS

Sample Question #1

Chang notices that one of his employees is making grammatical errors and taking an inappropriate tone when emailing customers. Change recommends that the employee take a course in email etiquette and tells her that he expects improvement in this area.

How effective was Chang’s response to this situation?

○ 5 – Highly Effective. An ideal response.
○ 4 – Very Effective. A good response, but one or more aspects could have been better.
○ 3 – Moderately Effective. A reasonable response, but the solution is incomplete or may have unintended consequences.
○ 2 – Slightly Effective. There is a positive element to the response but it generally does not address the situation very well.
○ 1 – Ineffective. This response does nothing to address the situation or could have negative consequences.

 

Sample Question #2

Shanice, a new manager, observes that her team isn’t completing all of its daily workload. Given the team’s large size, this doesn’t make sense to her. She investigates the issue and finds that some team members have twice the amount of work as others,
despite similar job functions.

What is the most effective way for Shanice to address this issue?

○ Ask each employee what they enjoy working on and reassign tasks accordingly.
○ Take on additional tasks to reduce some of the workload.
○ Hire additional team members to help with the workload.
○ Redistribute tasks among the team so that everyone has roughly the same workload.
○ Train the team in time management to help them work more efficiently.

 

 

 

RELATED JOBS

  • Business Operations & Management

ABOUT THE AUTHOR

The Supervisory Skills: Directing Others module content was developed by the Indeed Assessment Science Team, with expertise in Industrial/Organizational Psychology, Instructional Design, Education, and Graphic Design. In addition, team members worked in collaboration with subject matter experts (SMEs). Indeed’s SMEs are required to demonstrate experience performing at a high level, supervisory experience, or responsibility for defining requirements for those jobs that require supervisory skills in directing others.