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Technical Support Test

The technical support test is designed to measure a candidate’s skill in responding to a range of common, on-the-job scenarios, including both hardware and software issues. The technical support test will evaluate a job candidate’s comfort level with technical support scenarios and will measure the candidate’s ability to:

  • Aid customers and in-house employees with complex technical tasks.
  • Utilize digital literacy and technical knowledge.
  • Recognize and interpret common error messages and customer complaints.
  • Solve basic and complex technical issues.

element-grad-cap   ABILITIES EVALUATED

  • Ability to responsibly follow protocols created to ensure system upkeep and robustness.
  • Ability to identify and use system performance indicators to determine error sources and solutions
  • Ability to apply practical knowledge of how changing conditions impact system performance

element-grad-cap   QUESTION FORMAT

  • Multiple Choice

element-grad-cap   LANGUAGE

  • English

element-grad-cap   DIFFICULTY

  • Easy

WHY TEST?

Effective technical support is a crucial operational asset for companies, both internally and in the customer-facing services they provide. Today’s technical support role also requires the ability to be adaptable and flexible enough to provide support over many different channels, including chat, email, phone, and in-person, and for a variety of situations. The breadth of a technical support agent’s knowledge can be crucial both in keeping your office running smoothly and in rapidly identifying the root cause of your customers’ issues.

The technical support test will help you to predict a job candidate’s ability to respond to a variety of technical challenges, from mismatched cables and missing drivers to troubleshooting the system logs. The technical support test also evaluates a job candidate’s ability to:

  • Adapt to the methodologies and complexities of new and specific technologies.
  • Demonstrate a technical aptitude and attention to detail.
  • Identify an invalid IP address.
  • Understand the roles of key network components.
  • Connect cables to the proper devices.

Use this technical support test to quickly and easily screen entry-level or experienced candidates for technical support roles, including desktop support or other applicable positions.

EXAMPLE QUESTIONS

Sample Question #1

A user is receiving the error below:

“550 Requested action not taken: mailbox unavailable.”  

Which server was this message generated from?

  1. A Simple Mail Transfer Protocol (SMTP) server
  2. A firewall
  3. A private network server (PNS)
  4. A virtual private network (VPN)
  5. A Voice over Internet Protocol (VoIP) network

Sample Question #2

Which letter identifies the firewall in the diagram below?

RELATED JOBS

  • Help Desk Analyst
  • IT Support
  • Technician
  • Technical Support

ABOUT THE AUTHOR

The Technical Support Skills module content was developed by the Indeed Assessment Science Team, with expertise in Industrial/Organizational Psychology, Instructional Design, Education, and Graphic Design. In addition, team members worked in collaboration with subject matter experts (SMEs). Indeed’s SMEs are required to demonstrate experience performing at a high level, supervisory experience, or responsibility for defining requirements for those jobs that require technical support skills.